What is the work environment? At Openmet, we always emphasize that for organizations to progress, it is essential to work on fostering a positive work environment. A healthy work environment translates into higher productivity and employees who are more committed and engaged with the business. Investing in a positive and healthy work environment will not…
At Openmet, we provide consultancy and technology for surveying and analyzing the opinions of strategic groups such as employees, clients, and other stakeholders. Managing all of this isn’t easy, which is why at Openmet Group, we’ve divided our business according to the needs of our clients….
Over the past few years at Openmet, we’ve noticed a rise in the frequency of our client and employee evaluation projects and studies. They’re becoming more and more frequent, and this trend cuts across both client surveys (e.g., NPS surveys, de customer experience surveys or satisfaction surveys), and HR evaluation projects (e.g., work environment surveys,…
Leaders in any organization play a pivotal role, both in motivating team members and in driving the team forward. Without effective leadership, organizations lose their way towards success and struggle to gain the commitment of their employees. For this reason, a good leader must become a role model for their team….
How often have you heard and read that “the most engaged employees have better attitudes on a day-to-day basis and are better able to adapt to change”? But, in spite of this, do we exert any kind of control over our teams’ commitment? Openmet People’s history shows that, in a high proportion of cases, the…
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by customers completing surveys tends to be very limited, and we have to make the most of that attention span to obtain as much feedback as possible….
This article attempts to show the keys to OpenMet’s work environment model based on EFQM. In the 5F model, “The 5 factors for assessing human and organizational potential”, the first factor is Commitment. Commitment is composed of three major indicators that orient the keys to this factor. These are: Strategy and culture, Engagement and Loyalty….
Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis involves analyzing the various questions and indicators of the survey to understand WHAT is working well and which aspects are considered good or bad. If we have…