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Customer Benefits

OpenMet Group provides its clients with the best Services and Products to diagnose and manage feedback from customers, employees or any group of people. It allows organizations to use PDCA (Plan-Do-Check-Act) management cycles with its intangible assets:

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Understand deviations
Continous improvement

Establish a proposal
Create a vision
Develop objectives and strategies
Create action plans






Evaluate results and procedures

Measure and compare objectives



Put plans into practice (action plans)
Spread plans throughout all areas and hierarchies

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Understanding the OpenMet system brings together complex information from many people and puts it into numeric values, Key Performance Indicators (KPI’s) and control panels allowing:

Easy Questioning
Thanks to an environment of electronic surveys, the automatic digitalization of paper documents, and the easy-to-use Excel import module, capturing the opinion or perception of people is quick and easy.

Quicker Understanding and Better Results
Exploiting results by way of a control panel and numeric KPI’s allow for a deeper understanding of the results. The Business Intelligence setting permits comparing, filtering, adding, fusing of evaluations, sharing results over the Internet. You obtain Word documents and PDF’s that are already complete and can be shared with general management without adding anything to them.

Filter strategies and concrete objectives
Having numeric KPI’s at your disposal is key to setting good objectives: (eg. Improve salesmen’s involvement by 9% or improve satisfaction with Customer Service in the North region by 12%).

Know your return on investment
With the Business Intelligence setting you’ll be able to see the evolution of all the variables throughout time and learn if your investments have turned out effectively or not (eg. Has the 50K investment in director training been effective?).

And at all times, you’ll count on the support of experts in intangible management ready to help you anytime.