EFQM & ISO

EFQM / ISO

OpenMet Group leads you down the road to excellence. You’ll have the necessary services, know-how, and technology available in a control panel that allows you to diagnose and manage multiple ISO 9001:2008 sections or criteria of the business excellence model EFQM.

Information is systematically captured by way of electronic surveys, MS Office Excel data import or forms and paper surveys, and is viewed in the Business Intelligence setting through Key Performance Indicators (KPI’s) and evolutions. The PDCA (Plan-Do-Act-Check) cycles are the foundation of the OpenMet system.

With OpenMet you can:

Self evaluate your level of global excellence

Evaluate the directors and their leadership (Criterion 1: Leadership)
Manage and diagnose worker training and the results obtained by investments in training (Criterion 3: People)
Manage and evaluate the competencies, effort and abilities of the workforce (Criterion 3: People)
Manage and diagnose the training and equipment of your distribution net, as well as understanding how you could sell more (Criterion 4: Alliances and Resources)
Evaluate suppliers and partners and learn how you may improve your relationship with them (Criterion 4: Alliances and Resources)
Manage and diagnose knowledge (Criterion 4: Alliances and Resources)
Obtain qualitative measures on procedures (Criterion 5: Procedures)

Manage and diagnose the satisfaction of your customers. Learn which clients you’re at risk of losing (Criterion 6: Results on clients)
Manage and diagnose the service quality/product that you offer (Criterion 6: Results on clients)
Manage and diagnose internal customer satisfaction within your organization’s departments (Criterion 6: Results on clients)
Manage and diagnose the corporate image your business projects (Criterion 6: Results on clients)
Manage and diagnose the labor climate (motivation and worker satisfaction) of your business (Criterion 7: Results on people)
Manage and diagnose your Corporate Social Responsibility (Criterion 8: Results on Society)