Clients

Customer success stories

The range of OpenMet Group customers runs from large multinationals to small independent consulting firms. See how all kinds of companies, from large, medium, and small, and from different sectors, are already benefitting from OpenMet Group’s products and services:

Hewlett-Packard
www.hp.com

"With OpenMet Sales we acquired a complete X-Ray of the abilities and capabilities of our sales force. It was really quite easy and quick to classify by individual, characterize by groups of sales personnel and put together by groups and countries. This tool has helped us establish the bases and criteria for development so that our sales force can be considered the best in the business."

Sra. Elisa Marazzi
(Hewlett-Packard EMEA SGBU Presales Manager)

OpenMet Group took on the responsibility for the design, automation, data retrieval and producing reports of the project results to evaluate the abilities of the sales force in the software division of Hewlett-Packard in EMEA (Europe, Middle East and Africa) with the participation of 29 countries in all.

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Grupo Ferrer
www.ferrergrupo.com

"OpenMet allows evaluation of the sales force to detect and determine what kind of training we need."

Sr. Eudald Parera (Training and Development Unit)

Through the use of OpenMet Coaching, Grupo Ferrer surveys its marketing network and automates the management of their coaching needs.

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Solimat
www.solimat.com

"OpenMet has opened the doors, for our organization, to an integrated system of evaluating all the elements related to our business model (internal evaluations, work climate, abilities and competency, internal training, customer satisfaction evaluation, providers evaluation…) making the requirements of the international quality control systems more achievable. And all of this is done with an ease of data operation that allows for a more dynamic decision making process in a short time frame"

Sra. Yolanda Tabasco (RRHH Director, Solimat MATEPSS)

Solimat is a Society for Professional Work Accidents and Illnesses that began to use the OpenMet system to evaluate its work climate. The experience was so positive that other areas of the company took on the system for other applications.

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Caja Extremadura
www.cajaextremadura.es

"With OpenMet we were able to efficiently measure the level of service of the different departments of Caja Extremadura to our Marketing Net. (Internal customer satisfaction.) To follow the progress of data collection on line in real time, along with the information provided by the OpenMet system charts allowed us to react quickly and share the information obtained clearly and convincingly to the rest of our organization. OpenMet adapted our needs and exceedingly surpassed our expectations."

Sr. Antonio Cano (Head of Quality Control Dept.)

Through the use of OpenMet, Caja Extremadura takes surveys from time to time on the quality of their service, getting a control panel to efficiently manage their internal departments.

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Bayes Inference
www.bayesforecast.com

"With OpenMet we’ve saved time and money on our work climate surveys. There’s no paper, it’s all on-line, calculation of results is automatic and their display is useful; especially the indicators."

Sr. Elker Mauricio Buitrago (Human Resources Director)

Bayes Inference uses the OpenMet system to manage its work climate from a questionnaire model and indicators it developed and created itself.

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Hospital del Oriente de Asturias
www.hosp-covian.org

"OpenMet Climate has been crucial in finding out the strong and weak points in the management of my division. I appreciate, above all, the graphic
interface that makes reading easier when involving a large quantity of data which is the case here."

Sr. Álvaro Fernández González (Managing Director and SSGG)

With OpenMet Climate you can analyze and manage the work climate of an entire company as easily as you can a single division.

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Procesos Técnicos del Molde S.L.
www.profitel.com

"OpenMet Clients has let us simply question what we wanted to know about our customers and, at the same time, comply with the requirements of ISO 9001 related to customer satisfaction."

Sr. Enric Porta (Quality Control Director)

OpenMet Clients helped Protecmo in its certification process for Rule ISO 9001.

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Terradisa S.A.

"OpenMet Group helped us define and create the process to manage and analyze the satisfaction of our customers, find out where we had problems and what we were doing right. Most of all, we discovered that the surveys weren’t just window dressing: they are very useful in helping us improve our benefits. And now we’re going to use OpenMet to examine and manage our work climate too."

Sr. Patxi Larumbe (Sales Director)

OpenMet Group advised Terradisa (distributor of construction materials) in its improvement process helping them generate the indicatorss, questionnaires and questions necessary to effectively manage their customers’ satisfaction and use the OpenMet system to obtain results.

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Prevengraf S.L.

"I can now easily find out what makes my customer’s satisfied or unhappy and consequently take immediate action."

Sr. Pere Segués (General Director)

Through the use of OpenMet Services, Prevengraf (S&M that offers services of prevention of labor risks) surveys its clients periodically. This way, we get a control panel that’s indispensable in our company’s management.

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