- Utilize
the methodology of the most advanced customer satisfaction evaluation
as well as the vast experience of our consultants
- Discover
what aspects of your business and products must be improved to have
more satisfied clients. Discover which clients you’re at risk
of losing
- Devise
a strategy to improve the satisfaction of your clients with your
company
- Comply
with the control requirements of customer satisfaction in ISO 9001
and EFQM
- Make
sure your product is positioned as you had planned it
to be
- Compare
the result of a segment or group to that of any other objective
aggregate (internal benchmarking)
- Send
out electronic surveys or paper
ones, easily and quickly. If you wish, you’ll also be
able to connect the surveys to your corporate web site
- Import customer data from MS Office Excel
- See
the results of the evaluation and historical evolution instantly
in the Business Intelligence setting
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- You
can acquire the evaluation of your customer satisfaction as
an external service (so you don’t need to buy a product. We’ll
take care of the entire process and all you have to do is consult
our report written at the end) or as a product (in which case you
can manage the whole process)
-
You can use our models of satisfaction evaluation as a basis and
adapt them entirely to your circumstances
-
You can use your servers or store the data on ours
-
You may analyze the results or count on our expertise to do it
- Modify
surveys according to your needs or specific models
- If
you wish, you may capture the information on a PDA (pocket computer,
or electronic agenda with Internet access)
- If
you wish, conduct part of the process by telephone interviews or
use questionnaires or paper forms
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