Customer Satisfaction Evaluation

“We provide you with a control panel to launch surveys, measure and track the evolution of the most important factors that determine the satisfaction and loyalty of your customers.”

"OpenMet Customers has let us simply question what we wanted to know about our customers and, at the same time, comply with the requirements of ISO 9001 related to customer satisfaction." Mr. Enric Porta (Quality Director- Mold Technical Processes) See references

If you need to:

• Know what your customers think about your company, asking them anonymously if necessary
   
• Discover which features of your company and products must improve in order to have more satisfied customers
   
• Develop a strategy to improve customer satisfaction in your company
   
• Comply with the requirements of checking customer satisfaction in ISO 9001
   
• Ensure the positioning of your product or service is as you had envisioned
   
• Find out if your strategic action plans have been effective
  

With OpenMet you can:

• Launch surveys easily and quickly via the Internet. If you wish, you can place the surveys on your corporate web site
   
• See the survey results and historical progression instantly
   
• Adapt surveys to your needs or models of specific measurement (eg. Servqual)
   
• If you wish, perform part of the process by interviews over the phone or using questionnaires filled out by hand
   

Made to Order:

• You can acquire the evaluation of service quality evaluation as an outside service (and you don’t have to purchase anything. We’ll take care of the whole process and you only need to consult our written report at the end) or you can acquire the service as a product (and you manage the entire process)
   
• You may use our standard survey or adapt it to fit
   
• You may use your servers or save the data onto ours
   
• You may analyze the results yourself or count on our expert help
  

See how it works | Request a demonstration | OpenMet Customers.pdf