Service Quality Evaluation

“We provide you with a control panel to launch surveys, measure and track the evolution of the most important factors that determine the satisfaction and loyalty of your customers."

"I can now easily know what makes my customer’s satisfied or unhappy and consequently take immediate action." Mr. Pere Segués (General Director - Prevengraf) See references

If you need to:

• Know what your customers think about your company, asking them anonymously if necessary
   
• Discover which features of your services must improve
   
• Develop a strategy to improve customer satisfaction in your company
   
• Comply with the requirements of checking customer satisfaction in ISO 9001
   
• Evaluate what your customers expect of your services and find out whether or not your company complies

With OpenMet you can:

• Launch surveys easily and quickly via the Internet. If you wish, you can place the surveys on your corporate web site.
   
• See the survey results and historical progression instantly
   
• Adapt surveys to your needs or models of specific measurement (eg. Servqual)
   
• If you wish, perform part of the process by interviews over the phone or using questionnaires filled out by hand

Made to Order:

• You can acquire the evaluation of service quality as an outside service (and you don’t have to purchase anything. We’ll take care of the whole process and you only need to consult our written report at the end.) Or you can acquire the service as a product (and you manage the entire process)
   
• You may use our standard survey or adapt it to fit
   
• You may use your servers or save the data onto ours
   
• You may analyze the results yourself or count on our expert help
  

See how it works | Request a demonstration | OpenMet Service Quality.pdf