Service Quality evaluation

We’ll help you optimize the quality of your company’s service. We’ll help you plan, define and execute the project of management and evaluation of the quality of your service.

We provide you with the technology to capture (with electronic surveys, paper questionnaires, personal interviews, by telephone or importing from Ms Office Excel) the service quality your customers perceive. With the Business Intelligence setting, you’ll have a remote control available to exploit the evaluation results. If you want, our consultants will analyze, compare and interpret the results.

With OpenMet you’ll be able to:

Made to Order:

If you wish, carry out part of the process by telephone interviews or use paper questionnaires Find out what your clients think about your company using anonymous questionnaires, if necessary Discover which aspects of your service need improving Devise a strategy to improve the satisfaction of your clients with your company Comply with the control requirements of customer satisfaction in ISO 9001 and EFQM Evaluate what service expectations your clients have and learn whether or not your company meets them Compare the result of a segment or group to that of any other objective aggregate (internal benchmarking) Send out electronic surveys or paper ones, easily and quickly. If you wish, you’ll also be able to connect the surveys to your corporate web site See the survey results instantly, as well as the historical evolution and all the internal benchmarking you wish

You can acquire the evaluation of the quality of your service as an external service (so you don’t need to buy a product. We’ll take care of the entire process and all you have to do is consult our report written at the end) or as a product (in which case you can manage the whole process) You can use our standard survey or adapt it entirely to your circumstances You can use your servers or store the data on ours You may analyze the results or count on our expertise to do it Tailor the surveys to your needs or models of specific measurement (eg. ServQual) If you wish, you may capture the information on a PDA (pocket computer, or electronic agenda with Internet access)

 

 

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