{"id":14831,"date":"2018-07-23T11:29:44","date_gmt":"2018-07-23T09:29:44","guid":{"rendered":"https:\/\/www.openmet.com\/openmet-customers\/encuestas-nps\/"},"modified":"2026-06-30T12:22:51","modified_gmt":"2026-06-30T10:22:51","slug":"enquestes-nps","status":"publish","type":"page","link":"https:\/\/www.openmet.com\/ca\/openmet-customers\/enquestes-nps\/","title":{"rendered":"Enquestes NPS"},"content":{"rendered":"<section class=\"block hero w-100 alignfull wp-block-acf-hero\">\n    <div class=\"hero__blobs\" aria-hidden=\"true\" style=\"--hero-blob-accent: #FFE5CC\">\n        <span class=\"hero__blob hero__blob--left\"><\/span>\n        <span class=\"hero__blob hero__blob--accent\"><\/span>\n        <span class=\"hero__blob hero__blob--bottom\"><\/span>\n    <\/div>\n    <div class=\"container\">\n                    <div class=\"row\">\n                <div class=\"col-12 col-lg-6\">\n                    <p class=\"hero__pretitle\">Enquestes NPS<\/p>\n                    <h1 class=\"hero__title\">Millora l&#039;experi\u00e8ncia dels teus clients amb la metodologia NPS <\/h1>\n                    <div class=\"hero__description\">\n                        <p><span style=\"font-weight: 400;\">Consultoria i software NPS\u00ae per saber qu\u00e8 experimenten els teus clients i com millorar. T&#8217;ajudem a dissenyar les enquestes, interpretar els resultats i construir un pla d&#8217;acci\u00f3 que augmenti la seva fidelitzaci\u00f3. <\/span><\/p>\n                    <\/div>\n                                            <a href=\"https:\/\/www.openmet.com\/ca\/contacta\/\" class=\"btn btn-primary\">Sol\u00b7licita m\u00e9s informaci\u00f3<\/a>\n                                    <\/div>\n                <div class=\"col-12 col-lg-6\">\n                    <div class=\"hero__image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/npsok.jpg\" alt=\"Net promoter score\">\n                                                                                                                        <span class=\"hero__image-link hero__image-link--1\">\n                                                                                    <span class=\"hero__image-link-icon\" aria-hidden=\"true\">\n                                                <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-badge-check lucide-icon lucide-badge-check\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M3.85 8.62a4 4 0 0 1 4.78-4.77 4 4 0 0 1 6.74 0 4 4 0 0 1 4.78 4.78 4 4 0 0 1 0 6.74 4 4 0 0 1-4.77 4.78 4 4 0 0 1-6.75 0 4 4 0 0 1-4.78-4.77 4 4 0 0 1 0-6.76Z\" \/>\n  <path d=\"m9 12 2 2 4-4\" \/>\n<\/svg>\n                                            <\/span>\n                                                                                <span class=\"hero__image-link-text\">Llic\u00e8ncia oficial de Bain<\/span>\n                                    <\/span>\n                                                                                                                                <span class=\"hero__image-link hero__image-link--2\">\n                                                                                    <span class=\"hero__image-link-icon\" aria-hidden=\"true\">\n                                                <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-chart-no-axes-column-increasing lucide-icon lucide-chart-no-axes-column-increasing\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M5 21v-6\" \/>\n  <path d=\"M12 21V9\" \/>\n  <path d=\"M19 21V3\" \/>\n<\/svg>\n                                            <\/span>\n                                                                                <span class=\"hero__image-link-text\">Plataforma de resultats<\/span>\n                                    <\/span>\n                                                                                                                                <span class=\"hero__image-link hero__image-link--3\">\n                                                                                    <span class=\"hero__image-link-icon\" aria-hidden=\"true\">\n                                                <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-layout-list lucide-icon lucide-layout-list\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <rect width=\"7\" height=\"7\" x=\"3\" y=\"3\" rx=\"1\" \/>\n  <rect width=\"7\" height=\"7\" x=\"3\" y=\"14\" rx=\"1\" \/>\n  <path d=\"M14 4h7\" \/>\n  <path d=\"M14 9h7\" \/>\n  <path d=\"M14 15h7\" \/>\n  <path d=\"M14 20h7\" \/>\n<\/svg>\n                                            <\/span>\n                                                                                <span class=\"hero__image-link-text\">Enquestes a mida<\/span>\n                                    <\/span>\n                                                                                                        <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-logo-ticker align wp-block-acf-logo-ticker\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n        <h2 class=\"block-header__title\">Centenars d\u2019empreses confien en Openmet<\/h2>\n    <\/div>\n        \n    <div\n        class=\"block-logo-ticker__viewport\"\n            >\n        <div class=\"block-logo-ticker__track\">\n            <div class=\"block-logo-ticker__segment\">\n                                        <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:107px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/aj-bcn.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"107\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:15px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo-Minsait-300x29.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"15\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/once.png\"\n            alt=\"once\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/bellvitge-hospital-universitari.jpg\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:47px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-hispasat-300x89.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"47\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:117px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo_de_la_universitat_de_girona-300x205.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"117\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:48px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/save-the-children-e1781864856181.png\"\n            alt=\"save the children\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"48\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-alain-afflelou.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:42px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Exolum_logo.svg-300x78.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"42\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/10\/GOIKOGRILL.png\"\n            alt=\"GOIKOGRILL\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:38px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/05\/neklar-logo-300x71.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"38\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2014\/01\/borges1-1.jpg\"\n            alt=\"borges\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/azkoyen.png\"\n            alt=\"azkoyen\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                <\/div>\n                            <div class=\"block-logo-ticker__segment\" aria-hidden=\"true\">\n                                                <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:107px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/aj-bcn.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"107\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:15px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo-Minsait-300x29.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"15\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/once.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/bellvitge-hospital-universitari.jpg\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:47px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-hispasat-300x89.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"47\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:117px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo_de_la_universitat_de_girona-300x205.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"117\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:48px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/save-the-children-e1781864856181.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"48\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-alain-afflelou.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:42px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Exolum_logo.svg-300x78.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"42\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/10\/GOIKOGRILL.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:38px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/05\/neklar-logo-300x71.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"38\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2014\/01\/borges1-1.jpg\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/azkoyen.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                        <\/div>\n                    <\/div>\n                    <span class=\"block-logo-ticker__fade block-logo-ticker__fade--left\" aria-hidden=\"true\"><\/span>\n            <span class=\"block-logo-ticker__fade block-logo-ticker__fade--right\" aria-hidden=\"true\"><\/span>\n            <\/div>\n\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-text-media block-text-media--media-right align wp-block-acf-text-media\">\n    <div class=\"container\">\n                                <div class=\"block-text-media__inner row g-4 g-lg-5 align-items-lg-center\">\n                <div class=\"col-12 col-lg-6 order-lg-1\">\n                    <div class=\"block-text-media__content-stack\">\n                            <div class=\"block-header block-text-media__heading\">\n                    <p class=\"block-header__pretitle\">\n                NPS OFICIAL<\/p>\n                            <h2 class=\"block-header__title\">Llic\u00e8ncia oficial de Bain per treballar amb NPS <\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p>Som una de les poques empreses al m\u00f3n <a href=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" target=\"_blank\" rel=\"noopener\">certificades per Bain &amp; Company<\/a> per aplicar la metodologia Net Promoter Score (NPS).<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Metodologia certificada.<\/strong><\/li>\n<\/ul>\n<\/div>\n                                                <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-2 offset-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            class=\"block-text-media__img\"\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/nps-certified.jpg\"\n            alt=\"\"\n            loading=\"lazy\"\n            decoding=\"async\"\n                            width=\"638\"\n                                        height=\"425\"\n                    >\n                                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-list align wp-block-acf-list\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">Per qu\u00e8 una metodologia NPS?<\/p>\n        <h2 class=\"block-header__title\">T&#039;ajudem a convertir el feedback dels teus clients en un motor de fidelitzaci\u00f3<\/h2>\n    <\/div>                <div class=\"block-list__grid\">\n                            <div class=\"block-list__item\">\n                    <div class=\"block-list__item-icon\" aria-hidden=\"true\">\n                                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-user-check lucide-icon lucide-user-check\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"m16 11 2 2 4-4\" \/>\n  <path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\" \/>\n  <circle cx=\"9\" cy=\"7\" r=\"4\" \/>\n<\/svg>\n                                            <\/div>\n                    <div>\n                        <h3 class=\"block-list__item-title\">\n                                                            Orienta l&#039;empresa als teus clients                                                    <\/h3>\n                                                    <div class=\"block-list__item-description\">NPS classifica els teus clients en promotors, passius i detractors. Saps qui et recomana, qui \u00e9s indiferent i qui est\u00e0 a punt de marxar i per qu\u00e8.<br \/>\r\n<\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"block-list__item\">\n                    <div class=\"block-list__item-icon\" aria-hidden=\"true\">\n                                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-star lucide-icon lucide-star\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M11.525 2.295a.53.53 0 0 1 .95 0l2.31 4.679a2.123 2.123 0 0 0 1.595 1.16l5.166.756a.53.53 0 0 1 .294.904l-3.736 3.638a2.123 2.123 0 0 0-.611 1.878l.882 5.14a.53.53 0 0 1-.771.56l-4.618-2.428a2.122 2.122 0 0 0-1.973 0L6.396 21.01a.53.53 0 0 1-.77-.56l.881-5.139a2.122 2.122 0 0 0-.611-1.879L2.16 9.795a.53.53 0 0 1 .294-.906l5.165-.755a2.122 2.122 0 0 0 1.597-1.16z\" \/>\n<\/svg>\n                                            <\/div>\n                    <div>\n                        <h3 class=\"block-list__item-title\">\n                                                            Augmenta la fidelitzaci\u00f3 i les refer\u00e8ncies                                                    <\/h3>\n                                                    <div class=\"block-list__item-description\">Els promotors compren m\u00e9s, repeteixen i porten clients nous sense cost d&#8217;adquisici\u00f3. Identifiques qu\u00e8 els fa promotors per replicar-ho i qu\u00e8 converteix un client en detractor per corregir-ho a temps.<\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"block-list__item\">\n                    <div class=\"block-list__item-icon\" aria-hidden=\"true\">\n                                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-target lucide-icon lucide-target\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <circle cx=\"12\" cy=\"12\" r=\"10\" \/>\n  <circle cx=\"12\" cy=\"12\" r=\"6\" \/>\n  <circle cx=\"12\" cy=\"12\" r=\"2\" \/>\n<\/svg>\n                                            <\/div>\n                    <div>\n                        <h3 class=\"block-list__item-title\">\n                                                            Pren decisions de millora amb dades reals                                                    <\/h3>\n                                                    <div class=\"block-list__item-description\">Cada onada et dona una m\u00e8trica comparable en el temps i amb el mercat. Saps si les teves accions funcionen, quin touchpoint genera fricci\u00f3 i on val la pena invertir.<\/div>\n                                            <\/div>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-text-media block-text-media--media-right align wp-block-acf-text-media\">\n    <div class=\"container\">\n                                <div class=\"block-text-media__inner row g-4 g-lg-5 align-items-lg-center\">\n                <div class=\"col-12 col-lg-6 order-lg-1\">\n                    <div class=\"block-text-media__content-stack\">\n                            <div class=\"block-header block-text-media__heading\">\n                    <p class=\"block-header__pretitle\">\n                Captura el feedback<\/p>\n                            <h2 class=\"block-header__title\">Dissenyem el q\u00fcestionari NPS i gestionem tot el proc\u00e9s de captura<\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p><span style=\"font-weight: 400;\">T&#8217;ajudem a entendre l&#8217;experi\u00e8ncia dels teus clients (B2B o B2C), definir un bon q\u00fcestionari NPS i establir un proc\u00e9s d&#8217;enquestes peri\u00f2diques orientat a la millora cont\u00ednua.<\/span><\/p>\n<ul>\n<li><strong>Q\u00fcestionari NPS a mida:<\/strong> dissenyem les preguntes adequades pel teu sector i la tipologia de client.<\/li>\n<li><strong>Multicanal i freq\u00fc\u00e8ncia flexible:<\/strong> per email, web, SMS, tel\u00e8fon o a peu de carrer. De manera di\u00e0ria, setmanal, trimestral o anual. Pel canal i ritme que funcioni millor amb els teus clients.<\/li>\n<li><strong>Integraci\u00f3 amb CRM:<\/strong> si cal, ens integrem amb el teu software intern per automatitzar l\u2019enviament de les enquestes.<\/li>\n<li><strong>Multiidioma:<\/strong> enquestes en qualsevol idioma per a clients i equips globals.<\/li>\n<li><strong>Alarmes:<\/strong> t&#8217;avisem autom\u00e0ticament quan hi hagi detractors o resultats baixos.<\/li>\n<\/ul>\n<\/div>\n                                <div class=\"block-text-media__actions\">\n        <a href=\"https:\/\/www.openmet.com\/ca\/demostracio-enquesta-nps\/\" class=\"btn btn-primary rounded-pill block-text-media__btn\">Accedeix a la demo<\/a>\n    <\/div>\n                        <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-2 offset-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            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Analitza els resultats<\/p>\n                            <h2 class=\"block-header__title\">Visualitza el NPS i altres m\u00e8triques amb Openmet Feedback Manager<\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p>El nostre software NPS et permet analitzar dades en temps real i informes que t\u2019ajudem a interpretar.<\/p>\n<ul>\n<li><strong>NPS, KPIs i Customer Journey:<\/strong> consulta el NPS, la distribuci\u00f3 de promotors, passius i detractors i visualitza cada touchpoint de l&#8217;experi\u00e8ncia del client.<\/li>\n<li><strong>Segmentaci\u00f3, ponderaci\u00f3 i filtres:<\/strong> filtra, compara i pondera per tipologia de client, territori, producte o qualsevol variable interna que importi.<\/li>\n<li><strong>Ent\u00e9n com millorar:<\/strong> visualitza DAFOs autom\u00e0tics, histogrames de clients i dades estad\u00edstiques que t&#8217;ajudaran a saber com millorar.<\/li>\n<li><strong>Informes autom\u00e0tics:<\/strong> genera reports autom\u00e0tics en Word, PDF i Excel i comparteix-los.<\/li>\n<li><strong>Alarmes en temps real:<\/strong> rep avisos quan un client no est\u00e0 satisfet perqu\u00e8 puguis reaccionar de seguida.<\/li>\n<\/ul>\n<\/div>\n                                <div class=\"block-text-media__actions\">\n        <a href=\"https:\/\/www.openmet.com\/ca\/demostracio-enquesta-nps\/\" class=\"btn btn-primary rounded-pill block-text-media__btn\">Accedeix a la demo<\/a>\n    <\/div>\n                        <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            class=\"block-text-media__img\"\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/nps-2.jpg\"\n            alt=\"\"\n            loading=\"lazy\"\n            decoding=\"async\"\n                            width=\"638\"\n                                        height=\"425\"\n                    >\n                                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-text-media block-text-media--media-right align wp-block-acf-text-media\">\n    <div class=\"container\">\n                                <div class=\"block-text-media__inner row g-4 g-lg-5 align-items-lg-center\">\n                <div class=\"col-12 col-lg-6 order-lg-1\">\n                    <div class=\"block-text-media__content-stack\">\n                            <div class=\"block-header block-text-media__heading\">\n                    <p class=\"block-header__pretitle\">\n                Actua amb dades<\/p>\n                            <h2 class=\"block-header__title\">Pren decisions per a millorar l&#039;experi\u00e8ncia dels clients<\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p>Els nostres consultors especialitzats en NPS t&#8217;ajuden a entendre qu\u00e8 diuen les dades i a convertir-les en accions concretes de millora.<\/p>\n<ul>\n<li><strong>Metodologia i consultoria experta:<\/strong> apliquem Kano, NPS, Gaps i altres metodologies per analitzar les respostes i detectar on pots millorar.<\/li>\n<li><strong>Informes interpretatius:<\/strong> analitzem els resultats i te&#8217;ls presentem amb conclusions clares.<\/li>\n<li><strong>Benchmarking:<\/strong> comparem el teu NPS amb el del teu sector per veure on destaques i on et quedes curt.<\/li>\n<li><strong>Prioritats:<\/strong> identifiquem quins aspectes del producte o servei pesen m\u00e9s en la satisfacci\u00f3 i on guanyes m\u00e9s si millores.<\/li>\n<li><strong>Plans d&#8217;acci\u00f3 amb Openmet YouMakePlans:<\/strong> definim objectius, assignem responsables i fem seguiment de cada millora amb el nostre software de gesti\u00f3 de plans d&#8217;acci\u00f3.<\/li>\n<\/ul>\n<\/div>\n                                                <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-2 offset-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            class=\"block-text-media__img\"\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/nps-3.jpg\"\n            alt=\"\"\n            loading=\"lazy\"\n            decoding=\"async\"\n                            width=\"638\"\n                                        height=\"425\"\n                    >\n                                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-partner w-100 alignfull wp-block-acf-partner\">\n\n    <div class=\"block-partner__panel\">\n        <div class=\"block-partner__bg\" aria-hidden=\"true\">\n                            <img\n                    class=\"block-partner__bg-img\"\n                    src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/05\/partner.jpg\"\n                    alt=\"\"\n                    loading=\"lazy\"\n                    decoding=\"async\"\n                >\n                        <div class=\"block-partner__overlay\"><\/div>\n        <\/div>\n        <div class=\"container\">\n                <div class=\"block-partner__content block-partner__content--five\">\n            \n<div class=\"block-header \">\n            <p class=\"block-header__pretitle\">EL TEU PARTNER<\/p>\n        <h2 class=\"block-header__title\">Per qu\u00e8 triar Openmet?<\/h2>\n    <\/div>                            <div class=\"block-partner__grid block-partner__grid--five\">\n                                            <article class=\"block-partner__card\">\n                                                            <div 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10.912L11.1698 14.82C11.4304 14.9389 11.7134 15.0004 11.9998 15.0004C12.2862 15.0004 12.5692 14.9389 12.8298 14.82L21.4198 10.922Z\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">+20 anys d&#039;experi\u00e8ncia real<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">M\u00e9s de dues d\u00e8cades ajudant empreses de tots els sectors a entendre i millorar la relaci\u00f3 amb els seus clients. <\/div>\n                                                            <\/div>\n                        <\/article>\n                                            <article 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17.5C16.6213 17.2214 16.5665 16.9456 16.4598 16.6882C16.3532 16.4308 16.197 16.197 16 16M14 14L16.5 16.5C16.8978 16.8978 17.4374 17.1213 18 17.1213C18.5626 17.1213 19.1022 16.8978 19.5 16.5C19.8978 16.1022 20.1213 15.5626 20.1213 15C20.1213 14.4374 19.8978 13.8978 19.5 13.5L15.62 9.62C15.0575 9.0582 14.295 8.74264 13.5 8.74264C12.705 8.74264 11.9425 9.0582 11.38 9.62L10.5 10.5C10.1022 10.8978 9.56261 11.1213 9 11.1213C8.43739 11.1213 7.89782 10.8978 7.5 10.5C7.10218 10.1022 6.87868 9.56261 6.87868 9C6.87868 8.43739 7.10218 7.89782 7.5 7.5L10.31 4.69C11.2222 3.78014 12.4119 3.20055 13.6906 3.04297C14.9694 2.88539 16.2642 3.15883 17.37 3.82L17.84 4.1C18.2658 4.35699 18.772 4.44612 19.26 4.35L21 4M21 3L22 14H20M3 3L2 14L8.5 20.5C8.89782 20.8978 9.43739 21.1213 10 21.1213C10.5626 21.1213 11.1022 20.8978 11.5 20.5C11.8978 20.1022 12.1213 19.5626 12.1213 19C12.1213 18.4374 11.8978 17.8978 11.5 17.5M3 4H11\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">Acompanyament expert integral<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">M\u00e9s que una plataforma. Som una consultoria de satisfacci\u00f3 del client que t\u2019ajuda a executar i mesurar cada millora. <\/div>\n                                                            <\/div>\n                        <\/article>\n                                            <article class=\"block-partner__card\">\n                                                            <div class=\"block-partner__card-icon\" aria-hidden=\"true\">\n                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-stars lucide-icon lucide-stars\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M11.017 2.814a1 1 0 0 1 1.966 0l1.051 5.558a2 2 0 0 0 1.594 1.594l5.558 1.051a1 1 0 0 1 0 1.966l-5.558 1.051a2 2 0 0 0-1.594 1.594l-1.051 5.558a1 1 0 0 1-1.966 0l-1.051-5.558a2 2 0 0 0-1.594-1.594l-5.558-1.051a1 1 0 0 1 0-1.966l5.558-1.051a2 2 0 0 0 1.594-1.594z\" \/>\n  <path d=\"M20 2v4\" \/>\n  <path d=\"M22 4h-4\" \/>\n  <circle cx=\"4\" cy=\"20\" r=\"2\" \/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">Consultoria augmentada per IA<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">M\u00e9s temps amb tu, menys en producci\u00f3 documental. Deixem que la intel\u00b7lig\u00e8ncia artificial treballi de fons per centrar-nos on aportem valor. <\/div>\n                                                            <\/div>\n                        <\/article>\n                                    <\/div>\n                                        <div class=\"block-partner__actions\">\n                    <a href=\"https:\/\/www.openmet.com\/ca\/contacta\/\" class=\"btn btn-primary rounded-pill\">Comen\u00e7a ara<\/a>\n                <\/div>\n                    <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-testimonials w-100 block-testimonials--carousel alignfull wp-block-acf-testimonials\">\n            \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">TESTIMONIS<\/p>\n        <h2 class=\"block-header__title\">Qu\u00e8 diuen els clients que confien en Openmet?<\/h2>\n    <\/div>\n                    <div class=\"block-testimonials__carousel-wrap\">\n                <div id=\"block-testimonials-carousel-2\" class=\"block-testimonials__carousel\" data-testimonials-carousel\n                    role=\"region\" aria-roledescription=\"carousel\"\n                    aria-label=\"Testimonials\">\n                    <div class=\"block-testimonials__viewport\">\n                        <div class=\"block-testimonials__track\">\n                                                            <div class=\"block-testimonials__slide\" role=\"group\"\n                                    aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 1 de 4\"\n                                     aria-hidden=\"true\">\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" 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                                aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 2 de 4\"\n                                    >\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" aria-hidden=\"true\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\"\n                                                    fill=\"none\" focusable=\"false\">\n                                                    <path fill=\"currentColor\"\n                                                        d=\"M7.5 4C4.47 4 2 6.69 2 10v6h5v-6H5.5C5.5 7.62 6.62 6.5 8 6.5V4h-.5zm10 0C14.47 4 12 6.69 12 10v6h5v-6h-1.5c0-1.38 1.12-2.5 2.5-2.5V4h-1.5z\" \/>\n                                   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Volem destacar el seu alt nivell de professionalitat, la seva rapidesa en la lliuran\u00e7a i l&#8217;excel\u00b7lent qualitat del servei, que ens permet prendre decisions estrat\u00e8giques.<\/p>\n                                                <\/blockquote>\n                                                                                    <\/div>\n                                        <footer class=\"block-testimonials__footer\">\n                                                                                            <div class=\"block-testimonials__logo\">\n                                                    <img width=\"225\" height=\"225\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic.png\" class=\"block-testimonials__logo-img wp-post-image\" alt=\"monolitic\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic.png 225w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic-150x150.png 150w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic-120x120.png 120w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>                                                <\/div>\n                                                <span class=\"block-testimonials__divider\" aria-hidden=\"true\"><\/span>\n                                                                                        <div class=\"block-testimonials__meta\">\n                                                                                                    <cite class=\"block-testimonials__name\">Miguel Barajas<\/cite>\n                                                                                                                                                    <span class=\"block-testimonials__role\">Director de producci\u00f3<\/span>\n                                                                                            <\/div>\n                                        <\/footer>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"block-testimonials__slide\" role=\"group\"\n                                    aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 3 de 4\"\n                                     aria-hidden=\"true\">\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" aria-hidden=\"true\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\"\n                                                    fill=\"none\" focusable=\"false\">\n                                                    <path fill=\"currentColor\"\n                                                        d=\"M7.5 4C4.47 4 2 6.69 2 10v6h5v-6H5.5C5.5 7.62 6.62 6.5 8 6.5V4h-.5zm10 0C14.47 4 12 6.69 12 10v6h5v-6h-1.5c0-1.38 1.12-2.5 2.5-2.5V4h-1.5z\" \/>\n                                                <\/svg>\n                                            <\/div>\n                                                                                            <blockquote class=\"block-testimonials__quote\">\n                                                    <p>El valor d&#8217;Openmet no rau en l&#8217;eina, sin\u00f3 en l&#8217;equip. T&#8217;ajuden a entendre qu\u00e8 et diuen els teus clients i a decidir qu\u00e8 fer-ne. Pots tenir mil enquestes; \u00e9s la interpretaci\u00f3 la que marca la difer\u00e8ncia per al teu negoci.<\/p>\n                                                <\/blockquote>\n                                                                                    <\/div>\n                                        <footer class=\"block-testimonials__footer\">\n                                                                                            <div class=\"block-testimonials__logo\">\n                                                    <img width=\"225\" height=\"225\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset.png\" class=\"block-testimonials__logo-img wp-post-image\" alt=\"carset\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset.png 225w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset-150x150.png 150w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset-120x120.png 120w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>                                                <\/div>\n                                                <span class=\"block-testimonials__divider\" aria-hidden=\"true\"><\/span>\n                                                                                        <div class=\"block-testimonials__meta\">\n                                                                                                    <cite class=\"block-testimonials__name\">Ra\u00fal S\u00e1nchez N\u00fa\u00f1ez<\/cite>\n                                                                                                                                                    <span class=\"block-testimonials__role\">CEO<\/span>\n                                                                                            <\/div>\n                                        <\/footer>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"block-testimonials__slide\" role=\"group\"\n                                    aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 4 de 4\"\n                                     aria-hidden=\"true\">\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" aria-hidden=\"true\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\"\n                                                    fill=\"none\" focusable=\"false\">\n                                                    <path fill=\"currentColor\"\n                                                        d=\"M7.5 4C4.47 4 2 6.69 2 10v6h5v-6H5.5C5.5 7.62 6.62 6.5 8 6.5V4h-.5zm10 0C14.47 4 12 6.69 12 10v6h5v-6h-1.5c0-1.38 1.12-2.5 2.5-2.5V4h-1.5z\" \/>\n                                                <\/svg>\n                                            <\/div>\n                                                                                            <blockquote class=\"block-testimonials__quote\">\n                                                    <p>Treballar amb Openmet m&#8217;ha fet adonar que puc comptar amb un soci de confian\u00e7a sempre que en necessiti un. Sovint, nom\u00e9s cal saber que rebr\u00e0s un servei d&#8217;alta qualitat que compleix terminis ajustats.<\/p>\n                                                <\/blockquote>\n                                                                                    <\/div>\n                                        <footer class=\"block-testimonials__footer\">\n                                                                                            <div class=\"block-testimonials__logo\">\n                                                    <img width=\"225\" height=\"225\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL.png\" class=\"block-testimonials__logo-img wp-post-image\" alt=\"cdl\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL.png 225w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL-150x150.png 150w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL-120x120.png 120w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>                                                <\/div>\n                                                <span class=\"block-testimonials__divider\" aria-hidden=\"true\"><\/span>\n                                                                                        <div class=\"block-testimonials__meta\">\n                                                                                                    <cite class=\"block-testimonials__name\">Pablo de la Rubia<\/cite>\n                                                                                                                                                    <span class=\"block-testimonials__role\">Cap de M\u00e0rqueting i Comunicacions<\/span>\n                                                                                            <\/div>\n                                        <\/footer>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n\n                                            <div class=\"block-testimonials__controls\">\n                            <button class=\"block-testimonials__control\" type=\"button\" data-testimonials-prev>\n                                <span class=\"block-testimonials__chevron\" aria-hidden=\"true\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"\n                                        focusable=\"false\">\n                                        <path d=\"m15 18-6-6 6-6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\n                                            stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/span>\n                                <span class=\"visually-hidden\">Testimonial anterior<\/span>\n                            <\/button>\n                            <button class=\"block-testimonials__control\" type=\"button\" data-testimonials-next>\n                                <span class=\"block-testimonials__chevron\" aria-hidden=\"true\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"\n                                        focusable=\"false\">\n                                        <path d=\"m9 18 6-6-6-6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\n                                            stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/span>\n                                <span class=\"visually-hidden\">Testimonial seg\u00fcent<\/span>\n                            <\/button>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        \n    \n            <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"ItemList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"Review\",\"reviewBody\":\"Gr\u00e0cies a la flexibilitat i l'agilitat d'Openmet, hem pogut avaluar la satisfacci\u00f3 dels nostres clients amb gran detall i amb un alt grau de precisi\u00f3.\",\"itemReviewed\":{\"@type\":\"Organization\",\"name\":\"Openmet. Satisfacci\u00f3 client, clima laboral i compet\u00e8ncies: consultoria i tecnologia\",\"url\":\"https:\/\/www.openmet.com\/ca\/\"},\"author\":{\"@type\":\"Person\",\"name\":\"Rub\u00e9n S\u00e1nchez Lozano\",\"jobTitle\":\"Customer Service Team Leader\"}}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"Review\",\"reviewBody\":\"Treballar amb Openmet en la nostra enquesta anual de satisfacci\u00f3 dels clients \u00e9s una recepta per a l'\u00e8xit. Volem destacar el seu alt nivell de professionalitat, la seva rapidesa en la lliuran\u00e7a i l'excel\u00b7lent qualitat del servei, que ens permet prendre decisions estrat\u00e8giques.\",\"itemReviewed\":{\"@type\":\"Organization\",\"name\":\"Openmet. 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Satisfacci\u00f3 client, clima laboral i compet\u00e8ncies: consultoria i tecnologia\",\"url\":\"https:\/\/www.openmet.com\/ca\/\"},\"author\":{\"@type\":\"Person\",\"name\":\"Pablo de la Rubia\",\"jobTitle\":\"Cap de M\u00e0rqueting i Comunicacions\"}}}],\"name\":\"Qu\u00e8 diuen els clients que confien en Openmet?\"}<\/script>\n    <\/section>\n\n\n<section class=\"block block-lead-form align wp-block-acf-lead-form\">\n    <div class=\"container\">\n        <div class=\"block-lead-form__card\">\n                        <div class=\"block-lead-form__overlay\" aria-hidden=\"true\"><\/div>\n            <div class=\"block-lead-form__inner\">\n                                    <h2 class=\"block-lead-form__title\">Comen\u00e7a avui amb la metodologia NPS<\/h2>\n                                <div class=\"block-lead-form__form-shell\">\n                                            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f20920-o1\" lang=\"ca\" dir=\"ltr\" data-wpcf7-id=\"20920\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ca\/wp-json\/wp\/v2\/pages\/14831#wpcf7-f20920-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulari de contacte\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"20920\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ca\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f20920-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-lead-form\">\n\t<div class=\"wpcf7-lead-form__step wpcf7-lead-form__step--email\">\n\t\t<p><br \/>\n<label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correu electr\u00f2nic\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t\t<p class=\"wpcf7-lead-form__actions wpcf7-lead-form__actions--continue\"><br \/>\n<button type=\"button\" class=\"wpcf7-lead-form__continue\">Comen\u00e7a ara<\/button>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"wpcf7-lead-form__step wpcf7-lead-form__step--details\">\n\t\t<div class=\"wpcf7-row\">\n\t\t\t<p><br \/>\n<label>Nom <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t\t<p><br \/>\n<label>Empresa <span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Empresa\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<p><br \/>\n<label>Tel\u00e8fon <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-invalid=\"false\" placeholder=\"Tel\u00e8fon\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/label>\n\t\t<\/p>\n\t\t<p><br \/>\n<label>Missatge <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Com ens podem ajudar?\" name=\"your-message\"><\/textarea><\/span><\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-135\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-135\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Accepto les <a href=\"https:\/\/www.openmet.com\/ca\/politica-de-privacitat\/\" target=\"_blank\">pol\u00edtiques de privacitat<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t\t<p class=\"wpcf7-lead-form__actions wpcf7-lead-form__actions--submit\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-faq align wp-block-acf-faq\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">PREGUNTES FREQ\u00dcENTS<\/p>\n        <h2 class=\"block-header__title\">Resolem els teus dubtes sobre les enquestes NPS<\/h2>\n    <\/div>\n                    <div class=\"row justify-content-center block-faq__list\">\n                <div class=\"col-12 col-lg-8\">\n                    <div class=\"block-faq__items\">\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">Qu\u00e8 \u00e9s el NPS (Net Promoter Score)?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>El NPS (Net Promoter Score) \u00e9s un indicador que mesura la lleialtat dels clients cap a una empresa, producte o servei a partir d&#8217;una \u00fanica pregunta: &#8220;Amb quina probabilitat ens recomanaries a un amic o familiar?&#8221; (aquesta \u00e9s la versi\u00f3 B2C, pot variar una mica si el mercat \u00e9s B2B). Els clients responen en una escala de 0 a 10 i es classifiquen en tres grups: promotors (9-10), que s\u00f3n entusiastes i impulsen el creixement; passius (7-8), que estan satisfets per\u00f2 no compromesos; i detractors (0-6), que poden perjudicar la reputaci\u00f3 de l&#8217;empresa. El NPS \u00e9s avui un dels indicadors m\u00e9s utilitzats a nivell mundial per la seva senzillesa i la seva capacitat de predir el creixement del negoci.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">Qu\u00e8 \u00e9s una enquesta NPS?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>Una enquesta NPS \u00e9s l&#8217;instrument de recollida de dades que permet obtenir el Net Promoter Score. En la seva forma m\u00e9s b\u00e0sica inclou la pregunta de recomanaci\u00f3 (escala 0-10) i una pregunta oberta que demana al client el perqu\u00e8 de la seva puntuaci\u00f3. Aquesta combinaci\u00f3 de dada quantitativa i qualitativa \u00e9s el que fa l&#8217;enquesta NPS especialment \u00fatil: el n\u00famero indica l&#8217;estat de la relaci\u00f3 i el comentari obert explica les raons que hi ha darrere. A OpenMet dissenyem enquestes NPS adaptades a cada context, canal i moment del cicle de vida del client per maximitzar la taxa de resposta i la qualitat del feedback.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">Quantes preguntes t\u00e9 una enquesta NPS?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>L&#8217;enquesta NPS cl\u00e0ssica t\u00e9 poques preguntes: la pregunta de recomanaci\u00f3 (escala 0-10) i alguna pregunta m\u00e9s (oberta o tancada) per entendre el motiu de la valoraci\u00f3. En la pr\u00e0ctica sovint s&#8217;afegeixen entre tres i cinc preguntes addicionals per aprofundir en aspectes concrets del servei com la qualitat de l&#8217;atenci\u00f3, la facilitat d&#8217;\u00fas o la relaci\u00f3 qualitat\/preu. La clau \u00e9s mantenir l&#8217;enquesta breu: com m\u00e9s curta, m\u00e9s alta \u00e9s la taxa de resposta.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">Com es calcula el Net Promoter Score?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>El c\u00e0lcul \u00e9s senzill: es resta el percentatge de detractors (clients que han puntuat entre 0 i 6) del percentatge de promotors (clients que han puntuat 9 o 10). Els passius (7-8) no entren en la f\u00f3rmula, per\u00f2 s\u00ed que compten per al total de respostes. El resultat \u00e9s un n\u00famero que va de -100 (tots els clients s\u00f3n detractors) a +100 (tots s\u00f3n promotors). Per exemple, si d&#8217;una mostra de 200 clients un 50% s\u00f3n promotors, un 30% passius i un 20% detractors, el NPS seria 50 &#8211; 20 = +30.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">Quin \u00e9s un bon resultat NPS?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>Dep\u00e8n del sector, per\u00f2 hi ha marcs de refer\u00e8ncia generals. Un NPS per sobre de 0 indica que hi ha m\u00e9s promotors que detractors, la qual cosa ja seria positiva, per\u00f2 la veritat \u00e9s que \u00e9s nom\u00e9s a partir de NPS entre +20 i +40 que es considera favorable. Per sobre de +50 \u00e9s excel\u00b7lent i per sobre de +70 \u00e9s excepcional, reservat a empreses l\u00edders en experi\u00e8ncia de client. Ara b\u00e9, el m\u00e9s important no \u00e9s el n\u00famero absolut sin\u00f3 l&#8217;evoluci\u00f3 al llarg del temps i la comparativa amb el teu sector.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                            <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n\n                <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu\u00e8 \u00e9s el NPS (Net Promoter Score)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"El NPS (Net Promoter Score) \u00e9s un indicador que mesura la lleialtat dels clients cap a una empresa, producte o servei a partir d&#8217;una \u00fanica pregunta: &#8220;Amb quina probabilitat ens recomanaries a un amic o familiar?&#8221; (aquesta \u00e9s la versi\u00f3 B2C, pot variar una mica si el mercat \u00e9s B2B). Els clients responen en una escala de 0 a 10 i es classifiquen en tres grups: promotors (9-10), que s\u00f3n entusiastes i impulsen el creixement; passius (7-8), que estan satisfets per\u00f2 no compromesos; i detractors (0-6), que poden perjudicar la reputaci\u00f3 de l&#8217;empresa. El NPS \u00e9s avui un dels indicadors m\u00e9s utilitzats a nivell mundial per la seva senzillesa i la seva capacitat de predir el creixement del negoci.\"}},{\"@type\":\"Question\",\"name\":\"Qu\u00e8 \u00e9s una enquesta NPS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Una enquesta NPS \u00e9s l&#8217;instrument de recollida de dades que permet obtenir el Net Promoter Score. En la seva forma m\u00e9s b\u00e0sica inclou la pregunta de recomanaci\u00f3 (escala 0-10) i una pregunta oberta que demana al client el perqu\u00e8 de la seva puntuaci\u00f3. Aquesta combinaci\u00f3 de dada quantitativa i qualitativa \u00e9s el que fa l&#8217;enquesta NPS especialment \u00fatil: el n\u00famero indica l&#8217;estat de la relaci\u00f3 i el comentari obert explica les raons que hi ha darrere. A OpenMet dissenyem enquestes NPS adaptades a cada context, canal i moment del cicle de vida del client per maximitzar la taxa de resposta i la qualitat del feedback.\"}},{\"@type\":\"Question\",\"name\":\"Quantes preguntes t\u00e9 una enquesta NPS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"L&#8217;enquesta NPS cl\u00e0ssica t\u00e9 poques preguntes: la pregunta de recomanaci\u00f3 (escala 0-10) i alguna pregunta m\u00e9s (oberta o tancada) per entendre el motiu de la valoraci\u00f3. En la pr\u00e0ctica sovint s&#8217;afegeixen entre tres i cinc preguntes addicionals per aprofundir en aspectes concrets del servei com la qualitat de l&#8217;atenci\u00f3, la facilitat d&#8217;\u00fas o la relaci\u00f3 qualitat\/preu. La clau \u00e9s mantenir l&#8217;enquesta breu: com m\u00e9s curta, m\u00e9s alta \u00e9s la taxa de resposta.\"}},{\"@type\":\"Question\",\"name\":\"Com es calcula el Net Promoter Score?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"El c\u00e0lcul \u00e9s senzill: es resta el percentatge de detractors (clients que han puntuat entre 0 i 6) del percentatge de promotors (clients que han puntuat 9 o 10). Els passius (7-8) no entren en la f\u00f3rmula, per\u00f2 s\u00ed que compten per al total de respostes. El resultat \u00e9s un n\u00famero que va de -100 (tots els clients s\u00f3n detractors) a +100 (tots s\u00f3n promotors). Per exemple, si d&#8217;una mostra de 200 clients un 50% s\u00f3n promotors, un 30% passius i un 20% detractors, el NPS seria 50 &#8211; 20 = +30.\"}},{\"@type\":\"Question\",\"name\":\"Quin \u00e9s un bon resultat NPS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Dep\u00e8n del sector, per\u00f2 hi ha marcs de refer\u00e8ncia generals. Un NPS per sobre de 0 indica que hi ha m\u00e9s promotors que detractors, la qual cosa ja seria positiva, per\u00f2 la veritat \u00e9s que \u00e9s nom\u00e9s a partir de NPS entre +20 i +40 que es considera favorable. Per sobre de +50 \u00e9s excel\u00b7lent i per sobre de +70 \u00e9s excepcional, reservat a empreses l\u00edders en experi\u00e8ncia de client. Ara b\u00e9, el m\u00e9s important no \u00e9s el n\u00famero absolut sin\u00f3 l&#8217;evoluci\u00f3 al llarg del temps i la comparativa amb el teu sector.\"}}]}<\/script>\n            <\/section>\n\n\n<section class=\"block block-latest-news align wp-block-acf-latest-news\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">BLOG<\/p>\n        <h2 class=\"block-header__title\">Articles m\u00e9s recents<\/h2>\n            <div class=\"block-header__description\"><p>Novetats, eines, t\u00e8cniques i consells sobre enquestes i metodologia NPS<\/p>\n<\/div>\n    <\/div>\n                    <div class=\"block-latest-news__grid row g-4 justify-content-center\">\n                                    <div class=\"col-12 col-md-6 col-lg-4\">\n                        <a class=\"latest-news-card\" href=\"https:\/\/www.openmet.com\/ca\/com-decidir-la-frequencia-de-les-enquestes\/\">\n                            <div class=\"latest-news-card__media\">\n                                                                    <img decoding=\"async\" width=\"640\" height=\"400\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/05\/enquestes-online.jpg\" class=\"latest-news-card__img wp-post-image\" alt=\"enquestes online\" loading=\"lazy\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/05\/enquestes-online.jpg 800w, https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/05\/enquestes-online-300x188.jpg 300w, https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/05\/enquestes-online-768x480.jpg 768w, https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/05\/enquestes-online-100x63.jpg 100w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                                                            <\/div>\n                            <div class=\"latest-news-card__body\">\n                                <h3 class=\"latest-news-card__title\">Com decidir la freq\u00fc\u00e8ncia de les enquestes<\/h3>\n                                <p class=\"latest-news-card__excerpt\">Durant els \u00faltims anys, a Openmet estem assistint a un augment de la periodicitat amb qu\u00e8 realitzem els projectes i\u2026<\/p>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                        <div class=\"col-12 col-md-6 col-lg-4\">\n                        <a class=\"latest-news-card\" href=\"https:\/\/www.openmet.com\/ca\/enquestes-nps-en-entorns-b2b\/\">\n                            <div class=\"latest-news-card__media\">\n                                                                    <img decoding=\"async\" width=\"640\" height=\"384\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/enquestes-nps-satisfaccio-client.jpg\" class=\"latest-news-card__img wp-post-image\" alt=\"enquestes nps satisfacci\u00f3 clients\" loading=\"lazy\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/enquestes-nps-satisfaccio-client.jpg 781w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/enquestes-nps-satisfaccio-client-300x180.jpg 300w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/enquestes-nps-satisfaccio-client-768x461.jpg 768w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/enquestes-nps-satisfaccio-client-100x60.jpg 100w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                                                            <\/div>\n                            <div class=\"latest-news-card__body\">\n                                <h3 class=\"latest-news-card__title\">Enquestes NPS en entorns B2B<\/h3>\n                                <p class=\"latest-news-card__excerpt\">Les enquestes a clients que contenen una pregunta NPS (Net Promoter Score) s\u00f3n molt populars a tot tipus de negocis.\u2026<\/p>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                        <div class=\"col-12 col-md-6 col-lg-4\">\n                        <a class=\"latest-news-card\" href=\"https:\/\/www.openmet.com\/ca\/nps-i-enps-similituds-relacions-i-diferencies\/\">\n                            <div class=\"latest-news-card__media\">\n                                                                    <img decoding=\"async\" width=\"640\" height=\"384\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2016\/02\/nps-openmet.jpg\" class=\"latest-news-card__img wp-post-image\" alt=\"nps openmet\" loading=\"lazy\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2016\/02\/nps-openmet.jpg 768w, https:\/\/www.openmet.com\/wp-content\/uploads\/2016\/02\/nps-openmet-300x180.jpg 300w, https:\/\/www.openmet.com\/wp-content\/uploads\/2016\/02\/nps-openmet-100x60.jpg 100w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                                                            <\/div>\n                            <div class=\"latest-news-card__body\">\n                                <h3 class=\"latest-news-card__title\">NPS i eNPS: Similituds, relacions i difer\u00e8ncies<\/h3>\n                                <p class=\"latest-news-card__excerpt\">Com a empresa especialitzada en analitzar feedback de persones, a Openmet realitzem molts projectes i enquestes d&#8217;avaluaci\u00f3 de satisfacci\u00f3 o\u2026<\/p>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                <\/div>\n        \n        <div class=\"block-latest-news__footer text-center\">\n            <a class=\"btn btn-primary\" href=\"https:\/\/www.openmet.com\/ca\/blog\/\">\n                Veure tots els articles            <\/a>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El software NPS i consultoria d&#8217;Openmet Customers permet desenvolupar enquestes NPS per a capturar el feedback dels teus clients, analitzar en temps real els resultats i prendre decisions per a millorar l&#8217;experi\u00e8ncia dels clients.<\/p>\n<p>Orienta la teva empresa als clients i millora el teu negoci augmentant la fidelitzaci\u00f3 i refer\u00e8ncies utilitzant la metodologia NPS\u00ae&#8230;<\/p>\n<p><a class=\"openmet-read-more-link\" href=\"https:\/\/www.openmet.com\/ca\/openmet-customers\/enquestes-nps\/\">Llegir m\u00e9s<\/a><\/p>\n<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.openmet.com\/ca\/openmet-customers\/enquestes-nps\/\">Llegir m\u00e9s<span class=\"screen-reader-text\"> from Enquestes NPS<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":13777,"parent":14803,"menu_order":61,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-14831","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"featured_image_src":"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/09\/encuesta-nps.svg","_links":{"self":[{"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/pages\/14831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/comments?post=14831"}],"version-history":[{"count":82,"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/pages\/14831\/revisions"}],"predecessor-version":[{"id":22478,"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/pages\/14831\/revisions\/22478"}],"up":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/pages\/14803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/media\/13777"}],"wp:attachment":[{"href":"https:\/\/www.openmet.com\/ca\/wp-json\/wp\/v2\/media?parent=14831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}