{"id":14859,"date":"2015-07-10T16:57:58","date_gmt":"2015-07-10T14:57:58","guid":{"rendered":"https:\/\/www.openmet.com\/openmet-customers\/experiencia-del-cliente\/"},"modified":"2026-06-30T12:23:06","modified_gmt":"2026-06-30T10:23:06","slug":"experiencia-del-client","status":"publish","type":"page","link":"https:\/\/www.openmet.com\/ca\/openmet-customers\/experiencia-del-client\/","title":{"rendered":"Avaluaci\u00f3 de l’experi\u00e8ncia del client"},"content":{"rendered":"
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Avaluaci\u00f3 de l'experi\u00e8ncia del client<\/p>\n

Avalua l'experi\u00e8ncia dels teus clients per saber com millorar-la<\/h1>\n
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Consultoria i tecnologia per avaluar el Customer Journey complet. Identifiquem els punts de fricci\u00f3 dels teus clients per millorar cada interacci\u00f3 (Touchpoint), basant les teves decisions en dades.<\/p>\n <\/div>\n Contacta amb els nostres experts<\/a>\n <\/div>\n

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\n \"client\n \n \n \n\n \n \n \n \n \n \n<\/svg>\n <\/span>\n Enquestes d'experi\u00e8ncia a mida<\/span>\n <\/span>\n \n \n \n\n \n \n<\/svg>\n <\/span>\n Llic\u00e8ncia oficial de Bain<\/span>\n <\/span>\n \n \n \n\n \n \n \n \n \n \n<\/svg>\n <\/span>\n Dades en temps real<\/span>\n <\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Centenars d\u2019empreses confien en Openmet<\/h2>\n <\/div>\n \n \n
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Assessoria<\/span> en el disseny, metodologia, avaluaci\u00f3, diagn\u00f2stic i pla d\u2019acci\u00f3<\/h2>\n <\/div>\n <\/div>\n
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L’experi\u00e8ncia de clients abasta les diferents emocions, percepcions i opinions que els clients senten i tenen al llarg de les interaccions que tenen amb la teva empresa. Per avaluar l\u2019experi\u00e8ncia del client, habitualment s\u2019utilitzen definicions dels seg\u00fcents elements, que et podem ajudar a definir:<\/p>\n

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