nps openmet

Improving an NPS Survey

The use of the Net Promoter Score (NPS) in surveys and studies on customer satisfaction, loyalty and experience is widespread and becoming increasingly popular. As discussed in another blog post, it has both advantages and disadvantages. In this post, we are going to give you some simple strategies to include in NPS surveys, allowing for a better analysis of the …

Satisfacción Clientes

Measuring Explicit vs. Implicit Importance in Customer Satisfaction Studies

In studies and surveys evaluating the satisfaction of the customers we work with at Openmet, we always advise our clients to include measurements of the importance for their customers of the various aspects being evaluated. Beyond how satisfied or dissatisfied they may be with the aspects or KPIs (indicators) of the product/service evaluated, it is also very useful to have …

Clima laboral empresa

The importance of working climate surveys for companies

Today’s companies are often concerned about their employees’ opinion. They want to know their employees’ level of satisfaction and motivation in order to improve and create better performing and more efficient companies. And they use work climate or engagement studies to do this. The perception of a company’s processes, projects, results, decisions and procedures will differ according to whether we …

compromís treballadors

What Influences Worker Commitment?

For several years now, Openmet has studied worker commitment through the responses of the people who do work environment surveys with us. Commitment is an essential concept to consider when we want to find out the organizational climate. But can commitment really be defined or understood generically? Are its related concepts always the same? Do they change? Are there any …

Como medir el clima laboral

Evaluating and managing the organizational climate

The importance of the organizational climate There are many different definitions of what the organizational climate of a company is. Perhaps the most simple and helpful is that provided by a renowned specialist in the field, Robert Stringer, who, in his 2002 publication Leadership and Organizational Climate defined organizational climate as the collection and pattern of environmental determinants that arouse …