{"id":14993,"date":"2021-09-08T17:00:48","date_gmt":"2021-09-08T15:00:48","guid":{"rendered":"https:\/\/www.openmet.com\/openmet-feedback-manager\/you-make-plans\/"},"modified":"2026-06-29T17:28:17","modified_gmt":"2026-06-29T15:28:17","slug":"customer-experience-software","status":"publish","type":"page","link":"https:\/\/www.openmet.com\/en\/openmet-feedback-manager\/customer-experience-software\/","title":{"rendered":"Customer experience and satisfaction software"},"content":{"rendered":"
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Customer experience and satisfaction software<\/p>\n

Put the customer at the heart of your business<\/h1>\n
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Openmet Feedback Manager helps you assess, analyze, interpret, make improvement decisions, and follow up on your customer satisfaction and experience projects.<\/p>\n <\/div>\n Contact us<\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Hundreds of companies trust Openmet<\/h2>\n <\/div>\n \n \n
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\n DATA ANALYTICS<\/p>\n

Advanced analytics to understand what your customers are like and what they need<\/h2>\n <\/div>\n <\/div>\n
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OFM turns your customers’ responses into immediate strategic decisions. Our Business Intelligence environment calculates indicators like NPS instantly, eliminating manual errors and saving hours of work in Excel, Power BI, SPSS, or R.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n

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    Automated KPIs<\/h3>\n

    Real-time calculation and visualization over thousands of responses.<\/p>\n <\/li>\n

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    Filters and comparisons<\/h3>\n

    Segment and compare results by aspects such as customer type, ABC, or geography in real time.<\/p>\n <\/li>\n

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    Reports in one click<\/h3>\n

    Generate professional reports in Word, PDF, or Excel instantly.<\/p>\n <\/li>\n

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    OFM integration<\/h3>\n

    Generate automatic surveys for your customers.<\/p>\n <\/li>\n

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    Alarms<\/h3>\n

    Send automatic alerts when a customer has low scores.<\/p>\n <\/li>\n

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    Statistics at your service<\/h3>\n

    Generate SWOTs, ANOVAs, and automatically weight results and KPIs based on the variable of your choice.<\/p>\n <\/li>\n

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    User management<\/h3>\n

    Permissions management for viewing global or partial results.<\/p>\n <\/li>\n

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    Dashboards<\/h3>\n

    Simplified dashboards for users who want a quick read of the results.<\/p>\n <\/li>\n <\/ul>\n \n

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    \n Surveys<\/p>\n

    Create easy, multi-channel customer satisfaction or experience assessment surveys<\/h2>\n <\/div>\n
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    Design customer satisfaction and experience questionnaires<\/strong> in seconds. Capture the voice of the customer through multiple channels and adapt questions to each response with conditional logic.<\/p>\n

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    • Multi-channel:<\/strong> access by email, web link, encrypted codes, QR code, or SMS.<\/li>\n
    • Initial segmentation:<\/strong> import customers from Excel and pre-assign key variables.<\/li>\n
    • Advanced logic:<\/strong> set up page jumps and flows based on the response.<\/li>\n
    • Multilingual:<\/strong> supports any language for companies with global customers.<\/li>\n<\/ul>\n<\/div>\n <\/div>\n <\/div>\n
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      \n Goal management<\/p>\n

      Turn your customers' feedback into decisions, objectives, and improvement plans for your team<\/h2>\n <\/div>\n
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      Don’t stop at the survey results\u2014act to improve them. With Openmet YouMakePlans<\/strong>, you create, roll out, and track the objectives and action plans derived from your customers’ feedback.<\/p>\n

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      • Goal definition:<\/strong> formalize objectives and action plans, assign owners, schedules, and metrics.<\/li>\n
      • Active follow-up:<\/strong> receive automatic email alerts to drive task execution.<\/li>\n
      • Management roles:<\/strong> adapt the view based on each manager’s responsibility tree.<\/li>\n
      • KPI progress:<\/strong> automatically calculate the overall progress of improvements across the company.<\/li>\n<\/ul>\n<\/div>\n <\/div>\n <\/div>\n
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        Get in touch with our expert team and start your project.<\/h2>\n
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