{"id":15076,"date":"2014-04-28T11:12:54","date_gmt":"2014-04-28T11:12:54","guid":{"rendered":"https:\/\/www.openmet.com\/openmet-customers\/satisfaccion-de-clientes\/"},"modified":"2026-07-01T11:44:08","modified_gmt":"2026-07-01T09:44:08","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.openmet.com\/en\/openmet-customers\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"
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Customer satisfaction<\/p>\n

Assess your customers' satisfaction and loyalty to know how to improve it<\/h1>\n
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We’re experts in customer satisfaction studies and surveys. We help you understand what they feel and think, detect where you can improve, and build an action plan based on real data and metrics like NPS, CSAT, or CES.<\/p>\n <\/div>\n Talk to our experts<\/a>\n <\/div>\n

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\n \"Satisfacci\u00f3\n \n \n \n\n \n \n \n \n \n \n<\/svg>\n <\/span>\n Customer satisfaction surveys<\/span>\n <\/span>\n \n \n \n\n \n \n \n<\/svg>\n <\/span>\n Analysis and expert consultancy<\/span>\n <\/span>\n \n \n \n\n \n \n \n \n \n \n<\/svg>\n <\/span>\n Real-time data<\/span>\n <\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Hundreds of companies trust Openmet<\/h2>\n <\/div>\n \n \n
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WHAT YOU'LL ACHIEVE<\/p>\n

Customer satisfaction consultancy to turn opinions into decisions that grow the business<\/h2>\n <\/div>
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\n Understand what drives the customer <\/h3>\n
Know which product or service attributes determine customer satisfaction and what weighs most in their evaluation.<\/div>\n <\/div>\n <\/div>\n
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\n Detect what builds loyalty and what doesn't <\/h3>\n
Know the factors that retain customers and those that drive them away. The first step to acting on them.<\/div>\n <\/div>\n <\/div>\n
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\n Metrics and data to decide <\/h3>\n
Use indicators like NPS, CSAT, and CES to make decisions based on data, not perceptions. Capture qualitative information that will help you better understand your customers’ satisfaction.<\/div>\n <\/div>\n <\/div>\n
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\n Find growth opportunities <\/h3>\n
Identify the most satisfied customers to activate upselling and cross-selling strategies.<\/div>\n <\/div>\n <\/div>\n
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\n Open a direct channel with the customer <\/h3>\n
Gather customer feedback in a structured and periodic way, and improve communication between them and the company.<\/div>\n <\/div>\n <\/div>\n
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\n Improve internal processes <\/h3>\n
Connect and integrate the survey and its results with sales, after-sales, and quality processes to improve your company’s customer orientation.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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\n OFFICIAL NPS<\/p>\n

Official Bain license to work with NPS<\/h2>\n <\/div>\n
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We’re one of the few companies in the world certified by Bain & Company<\/a> to apply the Net Promoter Score (NPS) methodology.<\/p>\n<\/div>\n <\/div>\n <\/div>\n

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HOW WE WORK<\/p>\n

Advisory, assessment, diagnosis, and action plan for the customer satisfaction study<\/h2>\n

We support you throughout the entire process with our own technology and strategic consultancy.<\/p>\n<\/div>\n <\/div>

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Questionnaire design and customization<\/h3>\n

We advise you on the methodology and on the design and validation of the satisfaction questionnaire. If you already have your own model, we adapt to it.<\/p>\n <\/div>\n <\/div>\n

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Multi-channel data capture<\/h3>\n

We manage data distribution and collection through the most suitable channel: electronic surveys, phone surveys, online panel, SMS, QR, or paper. If you wish, we run in-depth interviews and focus groups.<\/p>\n <\/div>\n <\/div>\n

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Openmet Feedback Manager results platform<\/h3>\n

We give you access to our customer satisfaction software to consult and analyze the results, visualize metrics and interactive dashboards, and generate all kinds of exportable reports.<\/p>\n <\/div>\n <\/div>\n

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Interpretive report and consultancy<\/h3>\n

We analyze the results, detect patterns and statistical calculations, apply industry-leading analysis methodologies (Kano, Gaps, NPS, ServPerf, EFQM,\u2026), and deliver conclusions with recommendations to improve your customers’ satisfaction and loyalty.<\/p>\n <\/div>\n <\/div>\n

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Action plan and follow-up<\/h3>\n

We help you build a concrete improvement plan and provide you with goal management software to roll out and track each action.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Access the Openmet Feedback Manager demo<\/h3>\n

To help you better understand what a customer satisfaction survey is, request the demo. You’ll receive a sample survey by email and access to the Openmet Feedback Manager environment to review the results obtained.<\/p>\n Request the demo<\/a>\n <\/div> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n

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YOUR PARTNER<\/p>\n

Why Openmet?
\r\nYou need a partner, not just software<\/h2>\n <\/div>
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20+ years of real-world experience<\/h3>\n
Over two decades helping companies across every sector understand and improve their relationship with their customers.<\/div>\n <\/div>\n <\/article>\n
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500+ companies vouch for us<\/h3>\n
The trust of hundreds of clients certifies the strength and reliability of our methodology.<\/div>\n <\/div>\n <\/article>\n
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Proprietary technology<\/h3>\n
Business Intelligence software to analyze results and make data-driven decisions.<\/div>\n <\/div>\n <\/article>\n
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Expert guidance<\/h3>\n
More than a platform. We're a customer satisfaction consultancy that helps you execute and measure every improvement.<\/div>\n <\/div>\n <\/article>\n
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AI-augmented consultancy<\/h3>\n
More time with you, less spent on document production. We let artificial intelligence work in the background so we can focus where we add value.<\/div>\n <\/div>\n <\/article>\n <\/div>\n
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TESTIMONIALS<\/p>\n

What do the clients who trust Openmet say?<\/h2>\n <\/div>\n
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Thanks to Openmet\u2019s flexibility and agility, we have been able to assess our customers\u2019 satisfaction with a high level of detail and accuracy.<\/p>\n <\/blockquote>\n <\/div>\n