{"id":15084,"date":"2018-07-23T11:29:44","date_gmt":"2018-07-23T09:29:44","guid":{"rendered":"https:\/\/www.openmet.com\/openmet-customers\/encuestas-nps\/"},"modified":"2026-06-30T12:24:03","modified_gmt":"2026-06-30T10:24:03","slug":"nps-surveys","status":"publish","type":"page","link":"https:\/\/www.openmet.com\/en\/openmet-customers\/nps-surveys\/","title":{"rendered":"NPS surveys"},"content":{"rendered":"<section class=\"block hero w-100 alignfull wp-block-acf-hero\">\n    <div class=\"hero__blobs\" aria-hidden=\"true\" style=\"--hero-blob-accent: #FFE5CC\">\n        <span class=\"hero__blob hero__blob--left\"><\/span>\n        <span class=\"hero__blob hero__blob--accent\"><\/span>\n        <span class=\"hero__blob hero__blob--bottom\"><\/span>\n    <\/div>\n    <div class=\"container\">\n                    <div class=\"row\">\n                <div class=\"col-12 col-lg-6\">\n                    <p class=\"hero__pretitle\">NPS surveys<\/p>\n                    <h1 class=\"hero__title\">Improve your customers&#039; experience with the NPS methodology<\/h1>\n                    <div class=\"hero__description\">\n                        <p>NPS\u00ae consultancy and software to know what your customers experience and how to improve. We help you design the surveys, interpret the results, and build an action plan that increases their loyalty.<\/p>\n                    <\/div>\n                                            <a href=\"https:\/\/www.openmet.com\/en\/contact-us\/\" class=\"btn btn-primary\">Request more information<\/a>\n                                    <\/div>\n                <div class=\"col-12 col-lg-6\">\n                    <div class=\"hero__image\">\n                        <img decoding=\"async\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/npsok.jpg\" alt=\"Net promoter score\">\n                                                                                                                        <span class=\"hero__image-link hero__image-link--1\">\n                                                                                    <span class=\"hero__image-link-icon\" aria-hidden=\"true\">\n                                                <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-badge-check lucide-icon lucide-badge-check\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M3.85 8.62a4 4 0 0 1 4.78-4.77 4 4 0 0 1 6.74 0 4 4 0 0 1 4.78 4.78 4 4 0 0 1 0 6.74 4 4 0 0 1-4.77 4.78 4 4 0 0 1-6.75 0 4 4 0 0 1-4.78-4.77 4 4 0 0 1 0-6.76Z\" \/>\n  <path d=\"m9 12 2 2 4-4\" \/>\n<\/svg>\n                                            <\/span>\n                                                                                <span class=\"hero__image-link-text\">Official Bain license<\/span>\n                                    <\/span>\n                                                                                                                                <span class=\"hero__image-link hero__image-link--2\">\n                                                                                    <span class=\"hero__image-link-icon\" aria-hidden=\"true\">\n                                                <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-chart-no-axes-column-increasing lucide-icon lucide-chart-no-axes-column-increasing\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M5 21v-6\" \/>\n  <path d=\"M12 21V9\" \/>\n  <path d=\"M19 21V3\" \/>\n<\/svg>\n                                            <\/span>\n                                                                                <span class=\"hero__image-link-text\">Results platform<\/span>\n                                    <\/span>\n                                                                                                                                <span class=\"hero__image-link hero__image-link--3\">\n                                                                                    <span class=\"hero__image-link-icon\" aria-hidden=\"true\">\n                                                <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-layout-list lucide-icon lucide-layout-list\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <rect width=\"7\" height=\"7\" x=\"3\" y=\"3\" rx=\"1\" \/>\n  <rect width=\"7\" height=\"7\" x=\"3\" y=\"14\" rx=\"1\" \/>\n  <path d=\"M14 4h7\" \/>\n  <path d=\"M14 9h7\" \/>\n  <path d=\"M14 15h7\" \/>\n  <path d=\"M14 20h7\" \/>\n<\/svg>\n                                            <\/span>\n                                                                                <span class=\"hero__image-link-text\">Custom surveys<\/span>\n                                    <\/span>\n                                                                                                        <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-logo-ticker align wp-block-acf-logo-ticker\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n        <h2 class=\"block-header__title\">Hundreds of companies trust Openmet<\/h2>\n    <\/div>\n        \n    <div\n        class=\"block-logo-ticker__viewport\"\n            >\n        <div class=\"block-logo-ticker__track\">\n            <div class=\"block-logo-ticker__segment\">\n                                        <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:107px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/aj-bcn.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"107\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:15px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo-Minsait-300x29.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"15\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/once.png\"\n            alt=\"once\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/bellvitge-hospital-universitari.jpg\"\n            alt=\"bellvitge hospital\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:47px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-hispasat-300x89.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"47\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:117px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo_de_la_universitat_de_girona-300x205.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"117\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/save-the-children.png\"\n            alt=\"save the children\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-alain-afflelou.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:42px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Exolum_logo.svg-300x78.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"42\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/10\/GOIKOGRILL.png\"\n            alt=\"GOIKOGRILL\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:38px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/05\/neklar-logo-300x71.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"38\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2014\/01\/borges1-1.jpg\"\n            alt=\"borges\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                            <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/azkoyen.png\"\n            alt=\"azkoyen\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                <\/div>\n                            <div class=\"block-logo-ticker__segment\" aria-hidden=\"true\">\n                                                <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:107px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/aj-bcn.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"107\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:15px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo-Minsait-300x29.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"15\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/once.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/11\/bellvitge-hospital-universitari.jpg\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:47px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-hispasat-300x89.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"47\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:117px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Logo_de_la_universitat_de_girona-300x205.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"117\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/save-the-children.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-alain-afflelou.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:42px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Exolum_logo.svg-300x78.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"42\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2019\/10\/GOIKOGRILL.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:160px;height:38px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/05\/neklar-logo-300x71.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"160\"\n            height=\"38\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2014\/01\/borges1-1.jpg\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                                    <div\n        class=\"block-logo-ticker__logo\"\n         style=\"width:80px;height:80px;\"    >\n        <img\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/azkoyen.png\"\n            alt=\"\"\n            loading=\"eager\"\n            decoding=\"async\"\n            width=\"80\"\n            height=\"80\"\n        >\n    <\/div>\n                                        <\/div>\n                    <\/div>\n                    <span class=\"block-logo-ticker__fade block-logo-ticker__fade--left\" aria-hidden=\"true\"><\/span>\n            <span class=\"block-logo-ticker__fade block-logo-ticker__fade--right\" aria-hidden=\"true\"><\/span>\n            <\/div>\n\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-text-media block-text-media--media-right align wp-block-acf-text-media\">\n    <div class=\"container\">\n                                <div class=\"block-text-media__inner row g-4 g-lg-5 align-items-lg-center\">\n                <div class=\"col-12 col-lg-6 order-lg-1\">\n                    <div class=\"block-text-media__content-stack\">\n                            <div class=\"block-header block-text-media__heading\">\n                    <p class=\"block-header__pretitle\">\n                OFFICIAL NPS<\/p>\n                            <h2 class=\"block-header__title\">Official Bain license to work with NPS<\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p>We are one of the few companies in the world <a href=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" target=\"_blank\" rel=\"noopener\">certified by Bain &amp; Company<\/a> to apply the Net Promoter Score (NPS) methodology.<\/p>\n<ul>\n<li><strong>Certified methodology.<\/strong><\/li>\n<\/ul>\n<\/div>\n                                                <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-2 offset-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            class=\"block-text-media__img\"\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/nps-certified.jpg\"\n            alt=\"\"\n            loading=\"lazy\"\n            decoding=\"async\"\n                            width=\"638\"\n                                        height=\"425\"\n                    >\n                                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-list align wp-block-acf-list\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">Why an NPS methodology?<\/p>\n        <h2 class=\"block-header__title\">We help you turn your customers&#039; feedback into a loyalty engine<\/h2>\n    <\/div>                <div class=\"block-list__grid\">\n                            <div class=\"block-list__item\">\n                    <div class=\"block-list__item-icon\" aria-hidden=\"true\">\n                                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-user-check lucide-icon lucide-user-check\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"m16 11 2 2 4-4\" \/>\n  <path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\" \/>\n  <circle cx=\"9\" cy=\"7\" r=\"4\" \/>\n<\/svg>\n                                            <\/div>\n                    <div>\n                        <h3 class=\"block-list__item-title\">\n                                                            Orient your company toward your customers                                                    <\/h3>\n                                                    <div class=\"block-list__item-description\">NPS classifies your customers as promoters, passives, and detractors. You know who recommends you, who is indifferent, and who is about to leave and why.<\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"block-list__item\">\n                    <div class=\"block-list__item-icon\" aria-hidden=\"true\">\n                                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-star lucide-icon lucide-star\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M11.525 2.295a.53.53 0 0 1 .95 0l2.31 4.679a2.123 2.123 0 0 0 1.595 1.16l5.166.756a.53.53 0 0 1 .294.904l-3.736 3.638a2.123 2.123 0 0 0-.611 1.878l.882 5.14a.53.53 0 0 1-.771.56l-4.618-2.428a2.122 2.122 0 0 0-1.973 0L6.396 21.01a.53.53 0 0 1-.77-.56l.881-5.139a2.122 2.122 0 0 0-.611-1.879L2.16 9.795a.53.53 0 0 1 .294-.906l5.165-.755a2.122 2.122 0 0 0 1.597-1.16z\" \/>\n<\/svg>\n                                            <\/div>\n                    <div>\n                        <h3 class=\"block-list__item-title\">\n                                                            Increase loyalty and referrals                                                    <\/h3>\n                                                    <div class=\"block-list__item-description\">Promoters buy more, repeat, and bring in new customers at no acquisition cost. You identify what makes them promoters so you can replicate it, and what turns a customer into a detractor so you can fix it in time.<\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"block-list__item\">\n                    <div class=\"block-list__item-icon\" aria-hidden=\"true\">\n                                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-target lucide-icon lucide-target\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <circle cx=\"12\" cy=\"12\" r=\"10\" \/>\n  <circle cx=\"12\" cy=\"12\" r=\"6\" \/>\n  <circle cx=\"12\" cy=\"12\" r=\"2\" \/>\n<\/svg>\n                                            <\/div>\n                    <div>\n                        <h3 class=\"block-list__item-title\">\n                                                            Make improvement decisions with real data                                                    <\/h3>\n                                                    <div class=\"block-list__item-description\">Each wave gives you a metric comparable over time and against the market. You know whether your actions are working, which touchpoint creates friction, and where it&#8217;s worth investing.<\/div>\n                                            <\/div>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-text-media block-text-media--media-right align wp-block-acf-text-media\">\n    <div class=\"container\">\n                                <div class=\"block-text-media__inner row g-4 g-lg-5 align-items-lg-center\">\n                <div class=\"col-12 col-lg-6 order-lg-1\">\n                    <div class=\"block-text-media__content-stack\">\n                            <div class=\"block-header block-text-media__heading\">\n                    <p class=\"block-header__pretitle\">\n                Capture feedback<\/p>\n                            <h2 class=\"block-header__title\">We design the NPS questionnaire and manage the entire capture process<\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p>We help you understand your customers&#8217; experience (B2B or B2C), define a good NPS questionnaire, and set up a recurring survey process geared toward continuous improvement.<\/p>\n<ul>\n<li><strong>Custom NPS questionnaire:<\/strong> we design the right questions for your sector and customer type.<\/li>\n<li><strong>Multi-channel and flexible frequency:<\/strong> by email, web, SMS, phone, or on-site. Daily, weekly, quarterly, or yearly. Through the channel and at the pace that works best with your customers.<\/li>\n<li><strong>CRM integration:<\/strong> if needed, we integrate with your internal software to automate the sending of the surveys.<\/li>\n<li><strong>Multilingual:<\/strong> surveys in any language for global customers and teams.<\/li>\n<li><strong>Alerts:<\/strong> we notify you automatically when there are detractors or low scores.<\/li>\n<\/ul>\n<\/div>\n                                <div class=\"block-text-media__actions\">\n        <a href=\"https:\/\/www.openmet.com\/en\/nps-survey-demo\/\" class=\"btn btn-primary rounded-pill block-text-media__btn\">Access the demo<\/a>\n    <\/div>\n                        <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-2 offset-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            class=\"block-text-media__img\"\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Captura-el-Feedback-EN.jpg\"\n            alt=\"\"\n            loading=\"lazy\"\n            decoding=\"async\"\n                            width=\"638\"\n                                        height=\"425\"\n                    >\n                                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-text-media block-text-media--media-left align wp-block-acf-text-media\">\n    <div class=\"container\">\n                                <div class=\"block-text-media__inner row g-4 g-lg-5 align-items-lg-center\">\n                <div class=\"col-12 col-lg-6 order-lg-2 offset-lg-1\">\n                    <div class=\"block-text-media__content-stack\">\n                            <div class=\"block-header block-text-media__heading\">\n                    <p class=\"block-header__pretitle\">\n                Analyze the results<\/p>\n                            <h2 class=\"block-header__title\">Visualize your NPS and other metrics with Openmet Feedback Manager<\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p>Our NPS software lets you analyze data in real time and reports we help you interpret.<\/p>\n<ul>\n<li><strong>NPS, KPIs, and Customer Journey:<\/strong> view your NPS, the distribution of promoters, passives, and detractors, and visualize every touchpoint of the customer experience.<\/li>\n<li><strong>Segmentation, weighting, and filters:<\/strong> filter, compare, and weight by customer type, territory, product, or any internal variable that matters.<\/li>\n<li><strong>Understand how to improve:<\/strong> view automatic SWOTs, customer histograms, and statistical data that will help you understand how to improve.<\/li>\n<li><strong>Automatic reports:<\/strong> generate automatic reports in Word, PDF, and Excel and share them.<\/li>\n<li><strong>Real-time alerts:<\/strong> receive notifications when a customer is unhappy so you can react immediately.<\/li>\n<\/ul>\n<\/div>\n                                <div class=\"block-text-media__actions\">\n        <a href=\"https:\/\/www.openmet.com\/en\/nps-survey-demo\/\" class=\"btn btn-primary rounded-pill block-text-media__btn\">Access the demo<\/a>\n    <\/div>\n                        <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            class=\"block-text-media__img\"\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Analitza-els-resultats-EN.jpg\"\n            alt=\"\"\n            loading=\"lazy\"\n            decoding=\"async\"\n                            width=\"638\"\n                                        height=\"425\"\n                    >\n                                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-text-media block-text-media--media-right align wp-block-acf-text-media\">\n    <div class=\"container\">\n                                <div class=\"block-text-media__inner row g-4 g-lg-5 align-items-lg-center\">\n                <div class=\"col-12 col-lg-6 order-lg-1\">\n                    <div class=\"block-text-media__content-stack\">\n                            <div class=\"block-header block-text-media__heading\">\n                    <p class=\"block-header__pretitle\">\n                Act on data<\/p>\n                            <h2 class=\"block-header__title\">Make decisions to improve the customer experience<\/h2>\n            <\/div>\n                                <div class=\"block-header__description block-text-media__description\">\n        <p>Our NPS specialist consultants help you understand what the data is saying and turn it into concrete improvement actions.<\/p>\n<ul>\n<li><strong>Methodology and expert consultancy:<\/strong> we apply Kano, NPS, Gaps, and other frameworks to analyze responses and detect where you can improve.<\/li>\n<li><strong>Interpretive reports:<\/strong> we analyze the results and present them to you with clear conclusions.<\/li>\n<li><strong>Benchmarking:<\/strong> we compare your NPS with that of your sector to see where you stand out and where you fall short.<\/li>\n<li><strong>Priorities:<\/strong> we identify which aspects of the product or service weigh most in satisfaction and where you gain the most by improving.<\/li>\n<li><strong>Action plans with Openmet YouMakePlans:<\/strong> we define objectives, assign owners, and track each improvement with our action plan management software.<\/li>\n<\/ul>\n<\/div>\n                                                <\/div>\n                <\/div>\n                <div class=\"col-12 col-lg-5 order-lg-2 offset-lg-1\">\n                        <div class=\"block-text-media__media\">\n                                            <img\n            class=\"block-text-media__img\"\n            src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/Analitza-els-resultats-EN.jpg\"\n            alt=\"\"\n            loading=\"lazy\"\n            decoding=\"async\"\n                            width=\"638\"\n                                        height=\"425\"\n                    >\n                                <\/div>\n                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"block block-partner w-100 alignfull wp-block-acf-partner\">\n\n    <div class=\"block-partner__panel\">\n        <div class=\"block-partner__bg\" aria-hidden=\"true\">\n                            <img\n                    class=\"block-partner__bg-img\"\n                    src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/05\/partner.jpg\"\n                    alt=\"\"\n                    loading=\"lazy\"\n                    decoding=\"async\"\n                >\n                        <div class=\"block-partner__overlay\"><\/div>\n        <\/div>\n        <div class=\"container\">\n                <div class=\"block-partner__content block-partner__content--five\">\n            \n<div class=\"block-header \">\n            <p class=\"block-header__pretitle\">Your partner<\/p>\n        <h2 class=\"block-header__title\">Why choose Openmet?<\/h2>\n    <\/div>                            <div class=\"block-partner__grid block-partner__grid--five\">\n                                            <article class=\"block-partner__card\">\n                                                            <div class=\"block-partner__card-icon\" aria-hidden=\"true\">\n                                    <svg aria-hidden=\"true\" class=\"lucide-icon lucide-mastery\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M21.9998 10V16M5.9998 12.5V16C5.9998 16.7957 6.63194 17.5587 7.75716 18.1213C8.88238 18.6839 10.4085 19 11.9998 19C13.5911 19 15.1172 18.6839 16.2424 18.1213C17.3677 17.5587 17.9998 16.7957 17.9998 16V12.5M21.4198 10.922C21.5988 10.843 21.7507 10.7133 21.8567 10.5488C21.9627 10.3843 22.0181 10.1924 22.0161 9.99674C22.0141 9.80109 21.9547 9.61033 21.8454 9.44809C21.736 9.28585 21.5814 9.15926 21.4008 9.08401L12.8298 5.18001C12.5692 5.06115 12.2862 4.99965 11.9998 4.99965C11.7134 4.99965 11.4304 5.06115 11.1698 5.18001L2.5998 9.08001C2.42177 9.15798 2.27031 9.28614 2.16396 9.44882C2.05761 9.6115 2.00098 9.80165 2.00098 9.99601C2.00098 10.1904 2.05761 10.3805 2.16396 10.5432C2.27031 10.7059 2.42177 10.834 2.5998 10.912L11.1698 14.82C11.4304 14.9389 11.7134 15.0004 11.9998 15.0004C12.2862 15.0004 12.5692 14.9389 12.8298 14.82L21.4198 10.922Z\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">20+ years of real-world experience<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">Over two decades helping companies across every sector understand and improve their relationship with their customers.<\/div>\n                                                            <\/div>\n                        <\/article>\n                                            <article class=\"block-partner__card\">\n                                                            <div class=\"block-partner__card-icon\" aria-hidden=\"true\">\n                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-star lucide-icon lucide-star\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M11.525 2.295a.53.53 0 0 1 .95 0l2.31 4.679a2.123 2.123 0 0 0 1.595 1.16l5.166.756a.53.53 0 0 1 .294.904l-3.736 3.638a2.123 2.123 0 0 0-.611 1.878l.882 5.14a.53.53 0 0 1-.771.56l-4.618-2.428a2.122 2.122 0 0 0-1.973 0L6.396 21.01a.53.53 0 0 1-.77-.56l.881-5.139a2.122 2.122 0 0 0-.611-1.879L2.16 9.795a.53.53 0 0 1 .294-.906l5.165-.755a2.122 2.122 0 0 0 1.597-1.16z\" \/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">500+ companies vouch for us<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">The trust of hundreds of clients certifies the strength and reliability of our methodology.<\/div>\n                                                            <\/div>\n                        <\/article>\n                                            <article class=\"block-partner__card\">\n                                                            <div class=\"block-partner__card-icon\" aria-hidden=\"true\">\n                                    <svg aria-hidden=\"true\" class=\"lucide-icon lucide-tech\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 10.5L8 13L10 15.5M14 10.5L16 13L14 15.5M20 20C20.5304 20 21.0391 19.7893 21.4142 19.4142C21.7893 19.0391 22 18.5304 22 18V8C22 7.46957 21.7893 6.96086 21.4142 6.58579C21.0391 6.21071 20.5304 6 20 6H12.1C11.7655 6.00328 11.4355 5.92261 11.1403 5.76538C10.8451 5.60815 10.594 5.37938 10.41 5.1L9.6 3.9C9.41789 3.62347 9.16997 3.39648 8.8785 3.2394C8.58702 3.08231 8.26111 3.00005 7.93 3H4C3.46957 3 2.96086 3.21071 2.58579 3.58579C2.21071 3.96086 2 4.46957 2 5V18C2 18.5304 2.21071 19.0391 2.58579 19.4142C2.96086 19.7893 3.46957 20 4 20H20Z\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">Proprietary technology<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">Business Intelligence software to analyze results and make data-driven decisions.<\/div>\n                                                            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13.8978 19.5 13.5L15.62 9.62C15.0575 9.0582 14.295 8.74264 13.5 8.74264C12.705 8.74264 11.9425 9.0582 11.38 9.62L10.5 10.5C10.1022 10.8978 9.56261 11.1213 9 11.1213C8.43739 11.1213 7.89782 10.8978 7.5 10.5C7.10218 10.1022 6.87868 9.56261 6.87868 9C6.87868 8.43739 7.10218 7.89782 7.5 7.5L10.31 4.69C11.2222 3.78014 12.4119 3.20055 13.6906 3.04297C14.9694 2.88539 16.2642 3.15883 17.37 3.82L17.84 4.1C18.2658 4.35699 18.772 4.44612 19.26 4.35L21 4M21 3L22 14H20M3 3L2 14L8.5 20.5C8.89782 20.8978 9.43739 21.1213 10 21.1213C10.5626 21.1213 11.1022 20.8978 11.5 20.5C11.8978 20.1022 12.1213 19.5626 12.1213 19C12.1213 18.4374 11.8978 17.8978 11.5 17.5M3 4H11\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">Comprehensive expert guidance<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">More than a platform. We&#039;re a customer satisfaction consultancy that helps you execute and measure every improvement.<\/div>\n                                                            <\/div>\n                        <\/article>\n                                            <article class=\"block-partner__card\">\n                                                            <div class=\"block-partner__card-icon\" aria-hidden=\"true\">\n                                    <!-- @license lucide-static v1.17.0 - ISC -->\n<svg aria-hidden=\"true\"\n  class=\"lucide lucide-stars lucide-icon lucide-stars\"\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"24\"\n  height=\"24\"\n  viewBox=\"0 0 24 24\"\n  fill=\"none\"\n  stroke=\"currentColor\"\n  stroke-width=\"2\"\n  stroke-linecap=\"round\"\n  stroke-linejoin=\"round\"\n>\n  <path d=\"M11.017 2.814a1 1 0 0 1 1.966 0l1.051 5.558a2 2 0 0 0 1.594 1.594l5.558 1.051a1 1 0 0 1 0 1.966l-5.558 1.051a2 2 0 0 0-1.594 1.594l-1.051 5.558a1 1 0 0 1-1.966 0l-1.051-5.558a2 2 0 0 0-1.594-1.594l-5.558-1.051a1 1 0 0 1 0-1.966l5.558-1.051a2 2 0 0 0 1.594-1.594z\" \/>\n  <path d=\"M20 2v4\" \/>\n  <path d=\"M22 4h-4\" \/>\n  <circle cx=\"4\" cy=\"20\" r=\"2\" \/>\n<\/svg>\n                                <\/div>\n                                                        <div class=\"block-partner__card-body\">\n                                                                    <h3 class=\"block-partner__card-title\">AI-augmented consultancy<\/h3>\n                                                                                                    <div class=\"block-partner__card-description\">More time with you, less spent on document production. We let artificial intelligence work in the background so we can focus where we add value.<\/div>\n                                                            <\/div>\n                        <\/article>\n                                    <\/div>\n                                        <div class=\"block-partner__actions\">\n                    <a href=\"https:\/\/www.openmet.com\/en\/contact-us\/\" class=\"btn btn-primary rounded-pill\">Get started now<\/a>\n                <\/div>\n                    <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-testimonials w-100 block-testimonials--carousel alignfull wp-block-acf-testimonials\">\n            \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">TESTIMONIALS<\/p>\n        <h2 class=\"block-header__title\">What do the clients who trust Openmet say?<\/h2>\n    <\/div>\n                    <div class=\"block-testimonials__carousel-wrap\">\n                <div id=\"block-testimonials-carousel-2\" class=\"block-testimonials__carousel\" data-testimonials-carousel\n                    role=\"region\" aria-roledescription=\"carousel\"\n                    aria-label=\"Testimonials\">\n                    <div class=\"block-testimonials__viewport\">\n                        <div class=\"block-testimonials__track\">\n                                                            <div class=\"block-testimonials__slide\" role=\"group\"\n                                    aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 1 de 4\"\n                                     aria-hidden=\"true\">\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" aria-hidden=\"true\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\"\n                                                    fill=\"none\" focusable=\"false\">\n                                                    <path fill=\"currentColor\"\n                                                        d=\"M7.5 4C4.47 4 2 6.69 2 10v6h5v-6H5.5C5.5 7.62 6.62 6.5 8 6.5V4h-.5zm10 0C14.47 4 12 6.69 12 10v6h5v-6h-1.5c0-1.38 1.12-2.5 2.5-2.5V4h-1.5z\" \/>\n                                                <\/svg>\n                                            <\/div>\n                                                                                            <blockquote class=\"block-testimonials__quote\">\n                                                    <p>Thanks to Openmet\u2019s flexibility and agility, we have been able to assess our customers\u2019 satisfaction with a high level of detail and accuracy.<\/p>\n                                                <\/blockquote>\n                                                                                    <\/div>\n                                        <footer class=\"block-testimonials__footer\">\n                                                                                            <div class=\"block-testimonials__logo\">\n                                                    <img width=\"300\" height=\"89\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-hispasat-300x89.png\" class=\"block-testimonials__logo-img wp-post-image\" alt=\"\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-hispasat-300x89.png 300w, https:\/\/www.openmet.com\/wp-content\/uploads\/2026\/06\/logo-hispasat.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\">                                                <\/div>\n                                                <span class=\"block-testimonials__divider\" aria-hidden=\"true\"><\/span>\n                                                                                        <div class=\"block-testimonials__meta\">\n                                                                                                    <cite class=\"block-testimonials__name\">Rub\u00e9n S\u00e1nchez Lozano<\/cite>\n                                                                                                                                                    <span class=\"block-testimonials__role\">Customer Service Team Leader<\/span>\n                                                                                            <\/div>\n                                        <\/footer>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"block-testimonials__slide is-active\" role=\"group\"\n                                    aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 2 de 4\"\n                                    >\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" aria-hidden=\"true\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\"\n                                                    fill=\"none\" focusable=\"false\">\n                                                    <path fill=\"currentColor\"\n                                                        d=\"M7.5 4C4.47 4 2 6.69 2 10v6h5v-6H5.5C5.5 7.62 6.62 6.5 8 6.5V4h-.5zm10 0C14.47 4 12 6.69 12 10v6h5v-6h-1.5c0-1.38 1.12-2.5 2.5-2.5V4h-1.5z\" \/>\n                                                <\/svg>\n                                            <\/div>\n                                                                                            <blockquote class=\"block-testimonials__quote\">\n                                                    <p>Working with Openmet on our annual customer satisfaction survey is synonymous with success. We would like to highlight their high level of professionalism, their speed of execution, and their excellent service quality, which allow us to make strategic decisions.<\/p>\n                                                <\/blockquote>\n                                                                                    <\/div>\n                                        <footer class=\"block-testimonials__footer\">\n                                                                                            <div class=\"block-testimonials__logo\">\n                                                    <img width=\"225\" height=\"225\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic.png\" class=\"block-testimonials__logo-img wp-post-image\" alt=\"monolitic\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic.png 225w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic-150x150.png 150w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/monolitic-120x120.png 120w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>                                                <\/div>\n                                                <span class=\"block-testimonials__divider\" aria-hidden=\"true\"><\/span>\n                                                                                        <div class=\"block-testimonials__meta\">\n                                                                                                    <cite class=\"block-testimonials__name\">Miguel Barajas<\/cite>\n                                                                                                                                                    <span class=\"block-testimonials__role\">Production Director<\/span>\n                                                                                            <\/div>\n                                        <\/footer>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"block-testimonials__slide\" role=\"group\"\n                                    aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 3 de 4\"\n                                     aria-hidden=\"true\">\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" aria-hidden=\"true\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\"\n                                                    fill=\"none\" focusable=\"false\">\n                                                    <path fill=\"currentColor\"\n                                                        d=\"M7.5 4C4.47 4 2 6.69 2 10v6h5v-6H5.5C5.5 7.62 6.62 6.5 8 6.5V4h-.5zm10 0C14.47 4 12 6.69 12 10v6h5v-6h-1.5c0-1.38 1.12-2.5 2.5-2.5V4h-1.5z\" \/>\n                                                <\/svg>\n                                            <\/div>\n                                                                                            <blockquote class=\"block-testimonials__quote\">\n                                                    <p>The value of Openmet isn&#8217;t the tool\u2014it&#8217;s the team. They help you understand what your customers are telling you and decide what to do about it. You can have a thousand surveys; what changes the business is the interpretation.<\/p>\n                                                <\/blockquote>\n                                                                                    <\/div>\n                                        <footer class=\"block-testimonials__footer\">\n                                                                                            <div class=\"block-testimonials__logo\">\n                                                    <img width=\"225\" height=\"225\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset.png\" class=\"block-testimonials__logo-img wp-post-image\" alt=\"carset\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset.png 225w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset-150x150.png 150w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/carset-120x120.png 120w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>                                                <\/div>\n                                                <span class=\"block-testimonials__divider\" aria-hidden=\"true\"><\/span>\n                                                                                        <div class=\"block-testimonials__meta\">\n                                                                                                    <cite class=\"block-testimonials__name\">Ra\u00fal S\u00e1nchez N\u00fa\u00f1ez<\/cite>\n                                                                                                                                                    <span class=\"block-testimonials__role\">CEO<\/span>\n                                                                                            <\/div>\n                                        <\/footer>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"block-testimonials__slide\" role=\"group\"\n                                    aria-roledescription=\"slide\"\n                                    aria-label=\"Testimonial 4 de 4\"\n                                     aria-hidden=\"true\">\n                                    <div class=\"block-testimonials__card\">\n                                        <div class=\"block-testimonials__body\">\n                                            <div class=\"block-testimonials__quote-mark\" aria-hidden=\"true\">\n                                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\"\n                                                    fill=\"none\" focusable=\"false\">\n                                                    <path fill=\"currentColor\"\n                                                        d=\"M7.5 4C4.47 4 2 6.69 2 10v6h5v-6H5.5C5.5 7.62 6.62 6.5 8 6.5V4h-.5zm10 0C14.47 4 12 6.69 12 10v6h5v-6h-1.5c0-1.38 1.12-2.5 2.5-2.5V4h-1.5z\" \/>\n                                                <\/svg>\n                                            <\/div>\n                                                                                            <blockquote class=\"block-testimonials__quote\">\n                                                    <p>Working with Openmet has made me realize that I can count on a trusted partner whenever I need one. Often, all it takes is knowing that you\u2019ll receive quality service that meets tight deadlines.<\/p>\n                                                <\/blockquote>\n                                                                                    <\/div>\n                                        <footer class=\"block-testimonials__footer\">\n                                                                                            <div class=\"block-testimonials__logo\">\n                                                    <img width=\"225\" height=\"225\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL.png\" class=\"block-testimonials__logo-img wp-post-image\" alt=\"cdl\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL.png 225w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL-150x150.png 150w, https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/11\/CDL-120x120.png 120w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/>                                                <\/div>\n                                                <span class=\"block-testimonials__divider\" aria-hidden=\"true\"><\/span>\n                                                                                        <div class=\"block-testimonials__meta\">\n                                                                                                    <cite class=\"block-testimonials__name\">Pablo de la Rubia<\/cite>\n                                                                                                                                                    <span class=\"block-testimonials__role\">Head of Marketing and Communications<\/span>\n                                                                                            <\/div>\n                                        <\/footer>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n\n                                            <div class=\"block-testimonials__controls\">\n                            <button class=\"block-testimonials__control\" type=\"button\" data-testimonials-prev>\n                                <span class=\"block-testimonials__chevron\" aria-hidden=\"true\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"\n                                        focusable=\"false\">\n                                        <path d=\"m15 18-6-6 6-6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\n                                            stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/span>\n                                <span class=\"visually-hidden\">Testimonial anterior<\/span>\n                            <\/button>\n                            <button class=\"block-testimonials__control\" type=\"button\" data-testimonials-next>\n                                <span class=\"block-testimonials__chevron\" aria-hidden=\"true\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"\n                                        focusable=\"false\">\n                                        <path d=\"m9 18 6-6-6-6\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\n                                            stroke-linejoin=\"round\" \/>\n                                    <\/svg>\n                                <\/span>\n                                <span class=\"visually-hidden\">Testimonial seg\u00fcent<\/span>\n                            <\/button>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        \n    \n            <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"ItemList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"Review\",\"reviewBody\":\"Thanks to Openmet\u2019s flexibility and agility, we have been able to assess our customers\u2019 satisfaction with a high level of detail and accuracy.\",\"itemReviewed\":{\"@type\":\"Organization\",\"name\":\"Openmet. Customer satisfaction, Workplace climate and Competencies: Consulting and technology\",\"url\":\"https:\/\/www.openmet.com\/en\/\"},\"author\":{\"@type\":\"Person\",\"name\":\"Rub\u00e9n S\u00e1nchez Lozano\",\"jobTitle\":\"Customer Service Team Leader\"}}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"Review\",\"reviewBody\":\"Working with Openmet on our annual customer satisfaction survey is synonymous with success. We would like to highlight their high level of professionalism, their speed of execution, and their excellent service quality, which allow us to make strategic decisions.\",\"itemReviewed\":{\"@type\":\"Organization\",\"name\":\"Openmet. Customer satisfaction, Workplace climate and Competencies: Consulting and technology\",\"url\":\"https:\/\/www.openmet.com\/en\/\"},\"author\":{\"@type\":\"Person\",\"name\":\"Miguel Barajas\",\"jobTitle\":\"Production Director\"}}},{\"@type\":\"ListItem\",\"position\":3,\"item\":{\"@type\":\"Review\",\"reviewBody\":\"The value of Openmet isn't the tool\u2014it's the team. They help you understand what your customers are telling you and decide what to do about it. You can have a thousand surveys; what changes the business is the interpretation.\",\"itemReviewed\":{\"@type\":\"Organization\",\"name\":\"Openmet. 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Customer satisfaction, Workplace climate and Competencies: Consulting and technology\",\"url\":\"https:\/\/www.openmet.com\/en\/\"},\"author\":{\"@type\":\"Person\",\"name\":\"Pablo de la Rubia\",\"jobTitle\":\"Head of Marketing and Communications\"}}}],\"name\":\"What do the clients who trust Openmet say?\"}<\/script>\n    <\/section>\n\n\n<section class=\"block block-lead-form align wp-block-acf-lead-form\">\n    <div class=\"container\">\n        <div class=\"block-lead-form__card\">\n                        <div class=\"block-lead-form__overlay\" aria-hidden=\"true\"><\/div>\n            <div class=\"block-lead-form__inner\">\n                                    <h2 class=\"block-lead-form__title\">Get started with the NPS methodology today<\/h2>\n                                <div class=\"block-lead-form__form-shell\">\n                                            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f21787-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"21787\">\n<div 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name=\"your-name\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t\t<p><br \/>\n<label>Company <span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Company\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<p><br \/>\n<label>Phone <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/label>\n\t\t<\/p>\n\t\t<p><br \/>\n<label>Message <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"How can we help you?\" name=\"your-message\"><\/textarea><\/span><\/label>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-135\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-135\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept the <a href=\"https:\/\/www.openmet.com\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t\t<p class=\"wpcf7-lead-form__actions wpcf7-lead-form__actions--submit\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-faq align wp-block-acf-faq\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">FAQS<\/p>\n        <h2 class=\"block-header__title\">We answer your questions about NPS surveys<\/h2>\n    <\/div>\n                    <div class=\"row justify-content-center block-faq__list\">\n                <div class=\"col-12 col-lg-8\">\n                    <div class=\"block-faq__items\">\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">What is the NPS (Net Promoter Score)?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>The NPS (Net Promoter Score) is an indicator that measures customer loyalty toward a company, product, or service based on a single question: &#8220;How likely are you to recommend us to a friend or family member?&#8221; (that&#8217;s the B2C version; it can vary slightly if the market is B2B). Customers respond on a scale from 0 to 10 and are classified into three groups: promoters (9-10), who are enthusiastic and drive growth; passives (7-8), who are satisfied but not engaged; and detractors (0-6), who can harm the company&#8217;s reputation. NPS is today one of the most widely used indicators worldwide for its simplicity and its ability to predict business growth.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">What is an NPS survey?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>An NPS survey is the data collection tool that lets you obtain the Net Promoter Score. In its most basic form it includes the recommendation question (0-10 scale) and an open-ended question asking the customer the reason for their score. This combination of quantitative and qualitative data is what makes the NPS survey especially useful: the number indicates the state of the relationship, and the open comment explains the reasons behind it. At Openmet we design NPS surveys tailored to each context, channel, and moment of the customer lifecycle to maximize the response rate and the quality of the feedback.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">How many questions does an NPS survey have?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>The classic NPS survey has few questions: the recommendation question (0-10 scale) and one or two more questions (open or closed) to understand the reason for the rating. In practice, between three and five additional questions are often added to dig deeper into specific aspects of the service, such as quality of attention, ease of use, or value for money. The key is to keep the survey brief: the shorter it is, the higher the response rate.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">How is the Net Promoter Score calculated?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>The calculation is simple: subtract the percentage of detractors (customers who scored between 0 and 6) from the percentage of promoters (customers who scored 9 or 10). Passives (7-8) don&#8217;t enter the formula, but they do count toward the total responses. The result is a number ranging from -100 (all customers are detractors) to +100 (all are promoters). For example, if from a sample of 200 customers 50% are promoters, 30% passives, and 20% detractors, the NPS would be 50 &#8211; 20 = +30.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                                    <details class=\"faq-item\">\n                                <summary class=\"faq-item__summary\">\n                                    <span class=\"faq-item__question\">What&#039;s a good NPS result?<\/span>\n                                    <span class=\"faq-item__toggle\" aria-hidden=\"true\">\n                                        <svg class=\"faq-item__chevron\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" focusable=\"false\">\n                                            <path d=\"m6 9 6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                                        <\/svg>\n                                    <\/span>\n                                <\/summary>\n                                                                    <div class=\"faq-item__answer\">\n                                        <p>It depends on the sector, but there are general benchmarks. An NPS above 0 indicates that there are more promoters than detractors, which is already positive, but the truth is that it&#8217;s only with an NPS between +20 and +40 that it&#8217;s considered favorable. Above +50 is excellent, and above +70 is exceptional, reserved for companies that lead in customer experience. That said, what matters most is not the absolute number but the evolution over time and the comparison with your sector.<\/p>\n                                    <\/div>\n                                                            <\/details>\n                                            <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n\n                <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the NPS (Net Promoter Score)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The NPS (Net Promoter Score) is an indicator that measures customer loyalty toward a company, product, or service based on a single question: &#8220;How likely are you to recommend us to a friend or family member?&#8221; (that&#8217;s the B2C version; it can vary slightly if the market is B2B). Customers respond on a scale from 0 to 10 and are classified into three groups: promoters (9-10), who are enthusiastic and drive growth; passives (7-8), who are satisfied but not engaged; and detractors (0-6), who can harm the company&#8217;s reputation. NPS is today one of the most widely used indicators worldwide for its simplicity and its ability to predict business growth.\"}},{\"@type\":\"Question\",\"name\":\"What is an NPS survey?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An NPS survey is the data collection tool that lets you obtain the Net Promoter Score. In its most basic form it includes the recommendation question (0-10 scale) and an open-ended question asking the customer the reason for their score. This combination of quantitative and qualitative data is what makes the NPS survey especially useful: the number indicates the state of the relationship, and the open comment explains the reasons behind it. 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The key is to keep the survey brief: the shorter it is, the higher the response rate.\"}},{\"@type\":\"Question\",\"name\":\"How is the Net Promoter Score calculated?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The calculation is simple: subtract the percentage of detractors (customers who scored between 0 and 6) from the percentage of promoters (customers who scored 9 or 10). Passives (7-8) don&#8217;t enter the formula, but they do count toward the total responses. The result is a number ranging from -100 (all customers are detractors) to +100 (all are promoters). For example, if from a sample of 200 customers 50% are promoters, 30% passives, and 20% detractors, the NPS would be 50 &#8211; 20 = +30.\"}},{\"@type\":\"Question\",\"name\":\"What's a good NPS result?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It depends on the sector, but there are general benchmarks. An NPS above 0 indicates that there are more promoters than detractors, which is already positive, but the truth is that it&#8217;s only with an NPS between +20 and +40 that it&#8217;s considered favorable. Above +50 is excellent, and above +70 is exceptional, reserved for companies that lead in customer experience. That said, what matters most is not the absolute number but the evolution over time and the comparison with your sector.\"}}]}<\/script>\n            <\/section>\n\n\n<section class=\"block block-latest-news align wp-block-acf-latest-news\">\n    <div class=\"container\">\n        \n<div class=\"block-header text-center mx-auto\">\n            <p class=\"block-header__pretitle\">BLOG<\/p>\n        <h2 class=\"block-header__title\">Latest articles<\/h2>\n            <div class=\"block-header__description\"><p>News, tools, techniques, and advice on NPS surveys and methodology<\/p>\n<\/div>\n    <\/div>\n                    <div class=\"block-latest-news__grid row g-4 justify-content-center\">\n                                    <div class=\"col-12 col-md-6 col-lg-4\">\n                        <a class=\"latest-news-card\" href=\"https:\/\/www.openmet.com\/en\/commitment-points-to-analyze-in-work-environment-survey\/\">\n                            <div class=\"latest-news-card__media\">\n                                                                    <img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/work-environment.jpg\" class=\"latest-news-card__img wp-post-image\" alt=\"work environment\" loading=\"lazy\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/work-environment.jpg 960w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/work-environment-300x200.jpg 300w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/work-environment-768x512.jpg 768w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/work-environment-100x67.jpg 100w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                                                            <\/div>\n                            <div class=\"latest-news-card__body\">\n                                <h3 class=\"latest-news-card__title\">Commitment: Points to analyze in a work environment survey<\/h3>\n                                <p class=\"latest-news-card__excerpt\">This article attempts to show the keys to OpenMet\u2019s work environment model based on EFQM. In the 5F model, &#8220;The\u2026<\/p>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                        <div class=\"col-12 col-md-6 col-lg-4\">\n                        <a class=\"latest-news-card\" href=\"https:\/\/www.openmet.com\/en\/distribution\/\">\n                            <div class=\"latest-news-card__media\">\n                                                                    <img decoding=\"async\" width=\"640\" height=\"384\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers.jpg\" class=\"latest-news-card__img wp-post-image\" alt=\"survey analytics\" loading=\"lazy\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers.jpg 781w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers-300x180.jpg 300w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers-768x461.jpg 768w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers-100x60.jpg 100w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                                                            <\/div>\n                            <div class=\"latest-news-card__body\">\n                                <h3 class=\"latest-news-card__title\">Survey analytics: Distribution of answers<\/h3>\n                                <p class=\"latest-news-card__excerpt\">Survey Analytics \u2013 Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or\u2026<\/p>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                        <div class=\"col-12 col-md-6 col-lg-4\">\n                        <a class=\"latest-news-card\" href=\"https:\/\/www.openmet.com\/en\/electronic-customer-surveys-asking-more-with-fewer-questions\/\">\n                            <div class=\"latest-news-card__media\">\n                                                                    <img decoding=\"async\" width=\"640\" height=\"384\" src=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/electronic-customer-surveys.jpg\" class=\"latest-news-card__img wp-post-image\" alt=\"electronic customer surveys\" loading=\"lazy\" srcset=\"https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/electronic-customer-surveys.jpg 768w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/electronic-customer-surveys-300x180.jpg 300w, https:\/\/www.openmet.com\/wp-content\/uploads\/2017\/03\/electronic-customer-surveys-100x60.jpg 100w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>                                                            <\/div>\n                            <div class=\"latest-news-card__body\">\n                                <h3 class=\"latest-news-card__title\">Electronic customer surveys: Asking more with fewer questions<\/h3>\n                                <p class=\"latest-news-card__excerpt\">In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across\u2026<\/p>\n                            <\/div>\n                        <\/a>\n                    <\/div>\n                                <\/div>\n        \n        <div class=\"block-latest-news__footer text-center\">\n            <a class=\"btn btn-primary\" href=\"https:\/\/www.openmet.com\/en\/blog\/\">\n                View all articles            <\/a>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>The Openmet Customers NPS and consulting software allows you to develop NPS surveys to capture your customers&#8217; feedback, analyze the results in real time and make decisions to improve the customer experience.<\/p>\n<p>Orienta tu empresa a los clientes y mejora tu negocio aumentando la fidelizaci\u00f3n y referencias utilizando la metodolog\u00eda NPS\u00ae&#8230;<\/p>\n<p><a class=\"openmet-read-more-link\" href=\"https:\/\/www.openmet.com\/en\/openmet-customers\/nps-surveys\/\">Read More&#8230;<\/a><\/p>\n<p> [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.openmet.com\/en\/openmet-customers\/nps-surveys\/\">Read More&#8230;<span class=\"screen-reader-text\"> from NPS surveys<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":13778,"parent":15071,"menu_order":61,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-15084","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"featured_image_src":"https:\/\/www.openmet.com\/wp-content\/uploads\/2021\/09\/encuesta-nps.svg","_links":{"self":[{"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/pages\/15084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/comments?post=15084"}],"version-history":[{"count":38,"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/pages\/15084\/revisions"}],"predecessor-version":[{"id":22482,"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/pages\/15084\/revisions\/22482"}],"up":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/pages\/15071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/media\/13778"}],"wp:attachment":[{"href":"https:\/\/www.openmet.com\/en\/wp-json\/wp\/v2\/media?parent=15084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}