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Home › loyalty

Tag: loyalty

nps openmet

Improving an NPS Survey

Customer SatisfactionOpenmet Customers

The use of the Net Promoter Score (NPS) in surveys and studies on customer satisfaction, loyalty and experience is widespread and becoming increasingly popular. As discussed in another blog post, it has both advantages and disadvantages. In this post, we are going to give you some simple strategies to include in NPS surveys, allowing for…

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