Customer Satisfaction and Experience
Consulting, assessment, market research, diagnosis and action plan for improving the evaluation processes of customer satisfaction and experience
Customer satisfaction surveys allow companies to find out about client opinion on different aspects of the product or service that contribute to their satisfaction (e.g. customer service, corporate image, after-sales service, etc.).
Customer experience projects try to measure the emotional response of the customers while their interact with your company (the different touchpoints during the customer journey), using NPS® – Net Promoter® Score or similar metrics.
These type of projects obtain direct feedback from customers and creates objective metrics relating to factors that need to be improved in order to increase the customer experience, satisfaction and loyalty.
It can also be used to identify areas to improve and critical areas for the company as well as to improve internal customer orientation processes.
Desired objectives and results for customer experience and satisfaction
How we work customer satisfaction
Barcelona / Madrid
Tel. (+34) 902 876 979
Gran Via de les Corts Catalanes 523, 3-1