online-surveys

How to Decide on Survey Frequency for Clients

Over the past few years at Openmet, we’ve noticed a rise in the frequency of our client and employee evaluation projects and studies. They’re becoming more and more frequent, and this trend cuts across both client surveys (e.g., NPS surveys, de customer experience surveys or satisfaction surveys), and HR evaluation projects (e.g., work environment surveys,…

Read More…

survey analytics

Survey analytics: Distribution of answers

Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis involves analyzing the various questions and indicators of the survey to understand WHAT is working well and which aspects are considered good or bad. If we have…

Read More…

nps openmet

NPS and eNPS: Similarities, Relationships and Differences

As a firm specialized in analyzing feedback from people, OpenMet carries out a lot of projects and surveys to assess customer satisfaction or experience measuring NPS (Net Promoter Score). When we conduct surveys and studies on employee satisfaction, motivation and work environment, we increasingly include eNPS (employee Net Promoter Score). This blog post will attempt…

Read More…