7 Useful Tips for Dealing with Negative Feedback
At Openmet, we provide consultancy and technology for surveying and analyzing the opinions of strategic groups such as employees, clients, and other stakeholders. Managing all of this isn’t...
Category: Openmet Customers
In Openmet customers improve the customer satisfaction of your company through satisfaction surveys models.
OpenMet Customers line is the market research and diagnosis of satisfaction, experience and profile customers OpenMet Group.
Our goal is to help businesses grow through proper assessment, counseling in decision making and diagnosis of one of the main axes of any company’s customers.
We help you manage and diagnose much of the key information to know and understand the customer better maximizing success in your projects.
How to Decide on Survey Frequency for Clients
Over the past few years at Openmet, we’ve noticed a rise in the frequency of our client and employee evaluation projects and studies. They’re becoming more and more...
Surveys with Question Rotation
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by...
Survey analytics: Distribution of answers
Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis...
Electronic customer surveys: Asking more with fewer questions
In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma: We want to ask and...
Satisfaction surveys: How to choose the most suitable type for each case
When our clients ask for help with their projects to assess customer satisfaction or experience, there is one important aspect that needs to be decided from the word...
NPS and eNPS: Similarities, Relationships and Differences
As a firm specialized in analyzing feedback from people, OpenMet carries out a lot of projects and surveys to assess customer satisfaction or experience measuring NPS (Net Promoter...
Customer satisfaction and revenue weighting analysis
Most of the studies on customer experience and customer satisfaction surveys that we do at OpenMet typically include an analysis weighting the results by revenues. This post will...