In Openmet customers improve the customer satisfaction of your company through satisfaction surveys models.
OpenMet Customers line is the market research and diagnosis of satisfaction, experience and profile customers OpenMet Group.
Our goal is to help businesses grow through proper assessment, counseling in decision making and diagnosis of one of the main axes of any company’s customers.
We help you manage and diagnose much of the key information to know and understand the customer better maximizing success in your projects.
After years of working with customer satisfaction surveys and assessment projects, OpenMet has observed a series of patterns of errors or misunderstandings that many people make when addressing...
Many studies assessing customer satisfaction follow the same pattern, which we can broadly sum up as having the following phases: Definition of the goal of the project and...
Whenever Openmet carries out a project to measure customer satisfaction, we try to include in the conclusions of our reports one of the analytical tools offering the most...
The use of the Net Promoter Score (NPS) in surveys and studies on customer satisfaction, loyalty and experience is widespread and becoming increasingly popular. As discussed in another...
In studies and surveys evaluating the satisfaction of the customers we work with at Openmet, we always advise our clients to include measurements of the importance for their...
When I talk about weighting survey data, I’m often met with facial expressions of the type ‘Huh?’ in the person I’m talking to. This article will attempt to...
The use of the Net Promoter Score (NPS) is increasingly common in surveys and studies on customer satisfaction, loyalty and experience. In this post, we explain in basic...
It is important to know what your customers are like, what they need and how they view the products and services they receive in order to be able...