Openmet Customers

NPS ® surveys

NPS consulting, software and services with our NPS surveys to better know your customers and improve their experience

captura el feedback dels clients

Get feedback
from your clients

analitza els resultats

Analyze results in real time

pren decisions

Take decisions to improve client experience

We help you improve your customers’ experience

customer focused

Make your company customer-focused

Be flexible and adapt to their needs, to become a customer-centric organization.

improve your business

Improve your business

Increase client loyalty and testimonials by using the NPS® methodology.

1. Get feedback from your clients with NPS® Surveys

We’ll help you to:

  • Understand and rate your clients’ experience (B2C and B2B clients)
  • Define a process of periodic surveys and continuous improvement
  • Create a good NPS survey

Naturally, we’ll help you interview your clients, using whatever method you require:

  • By telephone, e-mail, web form or face to face in the street
  • Automatically / Integrating with your CRM
  • In any language
  • On a daily, weekly, termly or yearly basis with whatever way you want. We’ll find a way!
e surveys

e-surveys

analysis of results

Analysis of results with Openmet Feedback Manager

2. Analyze results in real time

Using our data analytics software Openmet Feedback Manager, you can analyze results in real time and:

  • View the NPS and other KPIs
  • View the client’s journey and touchpoints
  • Compare and filter clients based on their characteristics
  • Integrate your internal data in the analytics
  • Understand which action plans and KPIs could be the most effective, thanks to the powerful statistical analysis
  • Produce automatic reports in Word, PDF, Excel and PowerPoint
  • Share online results with managers
  • Have real time alerts that notify you when clients are unsatisfied

3. Take decisions to improve client experience

If you want, our NPS experts will help you to:

  • Interpret the results
  • Understand your comparative positioning in the market
  • Understand what aspects of your product or service are the most important for your clients
  • Understand what measures and actions you can take to improve client loyalty, experience and satisfaction

Openmet YouMakePlans will also help you with the process of defining objectives and action plans for improvement and monitoring them.

objectives and action plans

Objectives and action plans with Openmet YouMakePlans

Try an NPS® survey and visualize the results

NPS is a registered trademark, and Net Promoter Score is a service brand of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

nps survey

Try an NPS survey

data analytics

Try the data analytics


Blog

We talk about employee engagement, work environment, customer satisfaction, electronic surveys and much more

Surveys with Question Rotation

Surveys with Question Rotation

One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by customers completing…

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Survey analytics: Distribution of answers

Survey analytics: Distribution of answers

Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis involves analyzing…

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Electronic customer surveys: Asking more with fewer questions

Electronic customer surveys: Asking more with fewer questions

In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma:We want to ask and find out lots…

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How can we help?

Here at Openmet Customers we can help you to manage and diagnose a large proportion of key information needed to ensure a better knowledge and understanding of the customer.
Openmet Customers helps you to maximise success in your market research projects thanks to the combination of our know-how and the help of our consultants, specialists and call-center agents, as well as our Openmet Feedback Manager software : E-Surveys, CATI and CAWI (capture of electronic data) + KPIs (dashboards and indicators) + Business Intelligence (results analysis environment).
We can conduct local or worldwide surveys, via e-surveys, phone surveys or other channels.

Why don’t we start?