MAKE YOUR COMPANY CUSTOMER FOCUSED

Be flexible and adapt to their needs, to become a customer centric organization.

IMPROVE YOUR BUSINESS

Increase client loyalty and testimonials by using the NPS® methodology.

  1. Get feedback from your clients with NPS Surveys

We’ll help you to:

  • Understand and rate your clients’ experience (B2C and B2B clients)
  • Define a process of periodic surveys and continuous improvement
  • Create a good NPS survey

Naturally, we’ll help you interview your clients, using whatever method you require:

  • By telephone, e-mail, web form or face to face in the street
  • Automatically and by entering them in the CRM
  • In any language
  • On a daily, weekly, termly or yearly basis with whatever way you want. We’ll find a way!

  1. Analyze results in real time

Using our data analytics software Openmet Feedback Manager, you can analyze results in real time and:

  • See the NPS and other KPIs
  • View the client’s journey and touchpoints
  • Compare and filter clients based on their characteristics
  • Integrate your internal data in the analytics
  • Understand which action plans and KPIs could be the most effective, thanks to the powerful statistical analysis
  • Produce automatic reports in Word, PDF, Excel and PowerPoint
  • Share online results with managers
  • Have real time alerts that notify you when clients are unsatisfied
  1. Take decisions to improve client experience

If you want, our NPS experts will help you to:

  • Interpret the results
  • Understand your comparative positioning in the market
  • Understand what aspects of your product or service are the most important for your clients
  • Understand what measures and actions you can take to improve client loyalty, experience and satisfaction

Openmet Feedback Manager will also help you with the process of defining objectives, producing plans of action for improvement and monitoring them.

TRY AN NPS SURVEY AND SEE THE RESULTS

NPS is a registered trademark, and Net Promoter Score is a service brand of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

CONTACT US

Barcelona / Madrid

Tel. (+34) 902 876 979
info@openmet.com

Barcelona Headquarters

Gran Via de les Corts Catalanes 523, 3-1

(08011) Barcelona

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