Evaluate Your Organization’s Well-Being
Organizational well-being is a vital component for the success and sustainability of any organization. Having tools to assess the level of well-being within the organization is increasingly important,...
Category: Customer Satisfaction
In Openmet improve customer satisfaction through surveys and diagnostics business.
The customer satisfaction surveys provide insight into the customer feedback on the various attributes of the product / service that contribute to your satisfaction.
Such projects allow to obtain feedback from customers and have objective metrics on aspects that should improve our business to achieve increase their satisfaction and loyalty.
Surveys with Question Rotation
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by...
Survey analytics: Distribution of answers
Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis...
Electronic customer surveys: Asking more with fewer questions
In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma: We want to ask and...
Satisfaction surveys: How to choose the most suitable type for each case
When our clients ask for help with their projects to assess customer satisfaction or experience, there is one important aspect that needs to be decided from the word...
NPS and eNPS: Similarities, Relationships and Differences
As a firm specialized in analyzing feedback from people, OpenMet carries out a lot of projects and surveys to assess customer satisfaction or experience measuring NPS (Net Promoter...
Customer satisfaction and revenue weighting analysis
Most of the studies on customer experience and customer satisfaction surveys that we do at OpenMet typically include an analysis weighting the results by revenues. This post will...
10 Mistakes to Avoid in Customer Satisfaction Surveys
After years of working with customer satisfaction surveys and assessment projects, OpenMet has observed a series of patterns of errors or misunderstandings that many people make when addressing...