online-surveys

How to Decide on Survey Frequency for Clients

Over the past few years at Openmet, we’ve noticed a rise in the frequency of our client and employee evaluation projects and studies. They’re becoming more and more frequent, and this trend cuts across both client surveys (e.g., NPS surveys, de customer experience surveys or satisfaction surveys), and HR evaluation projects (e.g., work environment surveys,…

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characteristics of a leader

6 Key Characteristics of a Leader

Leaders in any organization play a pivotal role, both in motivating team members and in driving the team forward. Without effective leadership, organizations lose their way towards success and struggle to gain the commitment of their employees. For this reason, a good leader must become a role model for their team….

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nps openmet

NPS and eNPS: Similarities, Relationships and Differences

As a firm specialized in analyzing feedback from people, OpenMet carries out a lot of projects and surveys to assess customer satisfaction or experience measuring NPS (Net Promoter Score). When we conduct surveys and studies on employee satisfaction, motivation and work environment, we increasingly include eNPS (employee Net Promoter Score). This blog post will attempt…

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