Diagnosis and consulting of Customer Satisfaction, Experience, Opinion and Profile
Openmet Customers is Openmet Group’s line of market research and diagnosis of customer satisfaction, experience and profile. Our goal is to help companies grow through the correct evaluation, advice in decision-making and the diagnosis of one of the main axes of any company, customers.
Know and manage the feedback of your clients through our business line Openmet Customers
Customer satisfaction surveys allow knowing the opinion of customers on the different aspects that determine their satisfaction and loyalty (eg: customer service, corporate image, after-sales service, etc.). This type of project allows us to obtain feedback and metrics from clients (such as NPS® – Net Promoter® Score) that help to identify areas for improvement and to know what aspects we should improve in our business.
The Openmet Customers NPS and consulting software allows you to develop NPS surveys to capture your customers' feedback, analyze the results in real time and make decisions to improve the customer experience. Orienta tu empresa a los clientes y mejora tu negocio aumentando la fidelización y referencias utilizando la metodología NPS®
Customer experience measurement
The Customer Experience measurement and analysis projects serve to understand the totality of interactions that our customers have with the company's product or service. This experience encompasses the different emotions, perceptions, and opinions that clients feel and have throughout these interactions. Este conocimiento permite identificar puntos de mejora y saber cómo mejorar.
Service Quality Evaluation
Evaluating the Quality of Service received by clients allows us to know the experience and opinion of clients about different aspects of the service offered by the company, to know how and what we should improve (eg: friendliness in service, time of answer, etc.). In this type of project, customers are surveyed to obtain their feedback and have objective metrics on the aspects that we should improve in our service in order to increase their satisfaction and loyalty.
Knowing what customers who use a product or service need, think or feel is essential to make sound business decisions. Openmet market analysis put at your disposal all kinds of channels and research techniques to survey, ask questions and obtain reliable data with which to obtain this knowledge.
Customer profile studies
Knowing more and better customers is fundamental in order to offer them products and services adapted to their demand. This type of project surveys customer samples for whom little or limited information is available in order to then be able to accurately estimate their characteristics and use this data to segment them and facilitate commercial, marketing, communication, pricing, etc. decisions.
We talk about employee engagement, work environment, customer satisfaction, electronic surveys and much more
Surveys with Question Rotation
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by customers completing…
Survey analytics: Distribution of answers
Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis involves analyzing…
Electronic customer surveys: Asking more with fewer questions
In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma:We want to ask and find out lots…
How can we help?
Here at Openmet Customers we can help you to manage and diagnose a large proportion of key information needed to ensure a better knowledge and understanding of the customer.
Openmet Customers helps you to maximise success in your market research projects thanks to the combination of our know-how and the help of our consultants, specialists and call-center agents, as well as our Openmet Feedback Manager software : E-Surveys, CATI and CAWI (capture of electronic data) + KPIs (dashboards and indicators) + Business Intelligence (results analysis environment).
We can conduct local or worldwide surveys, via e-surveys, phone surveys or other channels.
Why don’t we start?