Clients
More than 500 clients
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From startups to the largest companies, many of them with an international presence. Hundreds of organizations trust Openmet for their people and customer management projects.
Testimonials
What do the clients who trust Openmet say?
Thanks to Openmet’s flexibility and agility, we have been able to assess our customers’ satisfaction with a high level of detail and accuracy. This has allowed us to design effective action plans to improve our services and steadily increase our customers’ satisfaction year after year.
Openmet has supported and advised us in preparing the survey and the communication, which is complicated in a large institution like ours. They provided us with the Openmet 5F questionnaire model to be able to work on all the important aspects that affect the professional and, in turn, the user. Launching the surveys with confidential codes was a great call for preserving anonymity in the responses.
And of course, we wanted to thank the consultant in charge of the study, Jordi, who supported us throughout the whole process and resolved all our questions. Finally, thanks to the Openmet platform, we’ve been able to draw conclusions and prepare reports that will help us improve. It’s a starting point and a clear snapshot of the current situation, which encourages everyone at the center to feel involved and to receive feedback for the effort of answering the questionnaire. In addition to the objective results, the priority areas for improvement are also identified to move forward together.
As HR consultants, we’ve been working as clients and partners of Openmet in Chile for several years, with clients like Duoc UC and Aguas Nuevas, with whom we’ve been measuring workplace climate since 2021.
The platform is very intuitive, useful, and has been constantly improving with dashboards and action plan tracking systems. Without a doubt, one of the standout aspects is the analytics module, which lets clients run all the cross-tabulations they need immediately and directly.
And what can I say about the efficiency and friendliness of the Openmet team when resolving any request? A team that always rises to the occasion!
What we value most about Openmet is not just the survey software, but the support throughout the whole process. We’ve already run six workplace climate studies with them, and being able to see the evolution of indicators over time is key: it lets us assess whether the measures adopted have worked and back up people-management decisions with real data. Our workforce is spread across several plants and countries. In our case, we work with a multilingual survey and reports in English for each location. Openmet makes it easy to manage all this complexity.
Before working with Openmet we evaluated other options. We chose Openmet because they’re specialists in organizational feedback: it shows in the depth of the methodology, the quality of the questions, and the way they structure the analysis of results. We’ve been trusting their professionalism for two years now, and year after year the process gets smoother because they understand our organization better. It’s also very valuable to be able to analyze the evolution of the indicators over time, as that brings perspective and consistency to decision-making.
We needed results before our annual strategic review, and the timeline was tight. Openmet was able to adapt: the study was launched, closed, and the report ready within the schedule we needed. No improvisation and no loss of rigor.
We’ve run the employee satisfaction and engagement study with Openmet on several occasions, and what we value most about Openmet is not just the management and results analysis software, but also the support throughout the whole process: from the study design to presenting the results to management. The consultancy team understands the context of your organization and helps you interpret the data.
The results analysis is designed to facilitate decision-making: it tells you what your strong points are to communicate and which are the critical areas where you need to act first. As a multinational, we have global reports as well as specific reports for each of the countries where we operate, and these form the basis of our improvement plan for the following year.
Listening to every Findirect employee was very important to us, and we chose to trust Openmet because of the excellent prior experience measuring our customers’ satisfaction. Guaranteeing confidentiality was essential, and the support was excellent.
Working with Openmet on our annual customer satisfaction survey is synonymous with success. We would like to highlight their high level of professionalism, their speed of execution, and their excellent service quality, which allow us to make strategic decisions with complete confidence.
The value of Openmet isn’t the tool—it’s the team. They help you understand what your customers are telling you and decide what to do about it. You can have a thousand surveys; what changes the business is the interpretation.
Working with Openmet has made me realize that I can count on a trusted partner whenever I need one. Often, all it takes is knowing that you’ll receive quality service that meets demanding deadlines and previously agreed-upon standards—without complications or added problems.
It has been a pleasure working with the team, both because of how they treated me and because of the results and the proactivity they demonstrated. I look forward to continuing to work with them. To me, they are a trusted provider.