Openmet Customers
Openmet Customers is the service line for assessing and improving customer satisfaction and experience, and for market research.
Our goal is to help companies grow through assessment, advisory in decision-making, and diagnosis of one of the main pillars of any company: its customers.
Customer satisfaction
Customer satisfaction studies help you understand customers’ opinions on the different aspects that determine their satisfaction and loyalty, with the goal of improving them. Ours help you analyze, understand, and improve customer satisfaction and loyalty.
NPS surveys
NPS surveys capture what the experience your customers go through is like and their feedback. With Openmet’s software, you analyze the results in real time, and if you wish, our consultants help you analyze, understand, and improve the customer experience.
Customer experience assessment
Customer experience assessment helps you understand the totality of interactions customers have with your company (emotions, perceptions, and opinions). With our software you analyze that experience in real time, and our consultants help you analyze, understand, and improve it.
Market research
Knowing what the customers who use a product or service need, think, or feel is essential for making sound business decisions. We help you assess this using online surveys and panels, or through customer interviews—whether B2B or B2C.
More than 500 clients trust us
Hundreds of organizations trust Openmet Group to assess, analyze, and improve their customers’ satisfaction and experience
