EmployeePS – Employee Pulse Surveys to assess and measure engagement
How often have you heard and read that “the most engaged employees have better attitudes on a day-to-day basis and are better able to adapt to change”? But,...
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Surveys with Question Rotation
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by...
Commitment: Points to analyze in a work environment survey
This article attempts to show the keys to OpenMet’s work environment model based on EFQM. In the 5F model, “The 5 factors for assessing human and organizational potential”,...
Survey analytics: Distribution of answers
Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis...
Delegation, not instruction: Concept and evaluation
Delegation is one of the necessary skills of any Leader. Good delegation is far more than the transfer of tasks and functions. To delegate properly, we need to...
Electronic customer surveys: Asking more with fewer questions
In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma: We want to ask and...
Satisfaction surveys: How to choose the most suitable type for each case
When our clients ask for help with their projects to assess customer satisfaction or experience, there is one important aspect that needs to be decided from the word...
Leadership: Points to analyze in a Work Climate project
This article attempts to show the keys to Openmet’s work environment model based on EFQM. The second factor in the 5F model, “5 factors for assessing human and...