Communication in Work Climate projects – Part I
There are several points to consider when launching a work environment project if it is to be successful: A tried and tested effective work environment model Good advice...
Entradas de Xavier Juanico
NPS and eNPS: Similarities, Relationships and Differences
As a firm specialized in analyzing feedback from people, OpenMet carries out a lot of projects and surveys to assess customer satisfaction or experience measuring NPS (Net Promoter...
Customer satisfaction and revenue weighting analysis
Most of the studies on customer experience and customer satisfaction surveys that we do at OpenMet typically include an analysis weighting the results by revenues. This post will...
The Roles of a Leader – Building Worker Commitment
How to build trust and put to rest the doubts that workers may have in times of instability are big question marks that companies face and attempt to...
7 Keys and Practices to Improve Organizational Climate
The search for excellence and improving aspects of organizational climate is paramount for businesses to run smoothly today and we will never tire of saying it. In 2013,...
10 Mistakes to Avoid in Customer Satisfaction Surveys
After years of working with customer satisfaction surveys and assessment projects, OpenMet has observed a series of patterns of errors or misunderstandings that many people make when addressing...
Gap Analysis for Customer Satisfaction
Many studies assessing customer satisfaction follow the same pattern, which we can broadly sum up as having the following phases: Definition of the goal of the project and...
Importance – Satisfaction Decision Charts
Whenever Openmet carries out a project to measure customer satisfaction, we try to include in the conclusions of our reports one of the analytical tools offering the most...