Electronic customer surveys: Asking more with fewer questions
In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma: We want to ask and...
Tag: customer
Customer satisfaction and revenue weighting analysis
Most of the studies on customer experience and customer satisfaction surveys that we do at OpenMet typically include an analysis weighting the results by revenues. This post will...
10 Mistakes to Avoid in Customer Satisfaction Surveys
After years of working with customer satisfaction surveys and assessment projects, OpenMet has observed a series of patterns of errors or misunderstandings that many people make when addressing...
Importance – Satisfaction Decision Charts
Whenever Openmet carries out a project to measure customer satisfaction, we try to include in the conclusions of our reports one of the analytical tools offering the most...