nps openmet

Improving an NPS Survey

The use of the Net Promoter Score (NPS) in surveys and studies on customer satisfaction, loyalty and experience is widespread and becoming increasingly popular. As discussed in another blog post, it has both advantages and disadvantages. In this post, we are going to give you some simple strategies to include in NPS surveys, allowing for…

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compromís treballadors

What Influences Worker Commitment?

For several years now, Openmet has studied worker commitment through the responses of the people who do work environment surveys with us. Commitment is an essential concept to consider when we want to find out the organizational climate. But can commitment really be defined or understood generically? Are its related concepts always the same? Do…

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