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Home › Customers Satisfaction

Tag: Customers Satisfaction

In Openmet improve the customer satisfaction for business

Recomendaciones clientes

NPS: What is it and What are its Pros and Cons?

Customer SatisfactionOpenmet Customers

The use of the Net Promoter Score (NPS) is increasingly common in surveys and studies on customer satisfaction, loyalty and experience. In this post, we explain in basic terms what NPS is and what, in our view, its pros and cons are. What is NPS? NPS is a very popular metric obtained by asking customers…

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Customer Satisfaction surveys: 12 key points

Customer Satisfaction surveys: 12 key points to bear in mind

Customer SatisfactionOpenmet Customers

It is important to know what your customers are like, what they need and how they view the products and services they receive in order to be able to adapt your company to their needs, and to optimise their satisfaction and your benefit. There are different processes that companies use to get to know their…

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  • Organizational climate

last posts

  • EmployeePS – Employee Pulse Surveys to assess and measure engagement
  • Surveys with Question Rotation
  • Commitment: Points to analyze in a work environment survey
  • Survey analytics: Distribution of answers
  • Delegation, not instruction: Concept and evaluation

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Openmet People

  • Employee engagement
  • Competency and 360º assessments
  • Employee Pulse Survey
  • Organizational resilience
  • Assessments and diagnostics
  • Training evaluation
  • Training needs

Openmet Customers

  • Customer satisfaction
  • NPS surveys
  • Customer experience measurement
  • Service Quality Evaluation
  • Market research
  • Customer profile studies

Openmet Feedback Manager

  • Data analytics
  • Electronic surveys / Online surveys
  • YouMakePlans – Management of Objectives and Action plans
  • Specialized services

Blog

  • 7 Keys and Practices to Improve Organizational Climate
  • Evaluating and managing the organizational climate
  • What Influences Worker Commitment?
  • Commitment: Points to analyze in a work environment survey
  • Communication in Work Climate projects
  • Leadership: Points to analyze in a Work Climate project
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