Service Quality Evaluation
Service quality evaluation allows companies to find out about customer opinion on different aspects of the service which have an influence on satisfaction levels (e.g. customer service, corporate image, etc.).
This type of project obtains direct feedback from customers and creates objective metrics relating to aspects that need to be improved in order to increase customer satisfaction and loyalty.
It can also be used to identify areas to improve and problem areas which help to improve the company.
Desired objectives and results of service quality
How we work Service quality evaluation
Barcelona / Madrid
Tel. (+34) 902 876 979
Gran Via de les Corts Catalanes 523, 3-1