Surveys with Question Rotation
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by...
Tag: satisfaction
Electronic customer surveys: Asking more with fewer questions
In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma: We want to ask and...
Satisfaction surveys: How to choose the most suitable type for each case
When our clients ask for help with their projects to assess customer satisfaction or experience, there is one important aspect that needs to be decided from the word...
NPS and eNPS: Similarities, Relationships and Differences
As a firm specialized in analyzing feedback from people, OpenMet carries out a lot of projects and surveys to assess customer satisfaction or experience measuring NPS (Net Promoter...
Customer satisfaction and revenue weighting analysis
Most of the studies on customer experience and customer satisfaction surveys that we do at OpenMet typically include an analysis weighting the results by revenues. This post will...
10 Mistakes to Avoid in Customer Satisfaction Surveys
After years of working with customer satisfaction surveys and assessment projects, OpenMet has observed a series of patterns of errors or misunderstandings that many people make when addressing...
Gap Analysis for Customer Satisfaction
Many studies assessing customer satisfaction follow the same pattern, which we can broadly sum up as having the following phases: Definition of the goal of the project and...
Importance – Satisfaction Decision Charts
Whenever Openmet carries out a project to measure customer satisfaction, we try to include in the conclusions of our reports one of the analytical tools offering the most...